Windows 10: EROR when instaling some msi packages

Discus and support EROR when instaling some msi packages in Windows 10 Gaming to solve the problem; I was trying to install an MSI program, but it stops at creating shortcuts, and after some time, I get an error message like in the image below. Then I... Discussion in 'Windows 10 Gaming' started by Peter dmh, Apr 27, 2024.

  1. Peter dmh Win User

    EROR when instaling some msi packages


    I was trying to install an MSI program, but it stops at creating shortcuts, and after some time, I get an error message like in the image below. Then I looked at the registry key for what it was trying to do, and I found it was trying to install to startup. How can I fix this?

    :)
     
    Peter dmh, Apr 27, 2024
    #1

  2. Windows Installer Error: This installation package cannot be opened.

    Hi AJ,

    Thank you for posting in Community.

    We are glad to provide the assistance required to help you answer your query.

    The above error can occur if the locally cached Windows Installer package (*.msi) file is damaged or corrupted.

    To rectify the above, I suggest that you try the steps mentioned below and check if you are able to install the software successfully.

    • Open the \Windows\Installer folder on your computer's hard disk.
    • Right-click any file with an .msi extension.
    • Click Properties on the shortcut menu. The
      Subject
      box on the Summary tab contains the name of the product that installed the .msi file.
    • Repeat steps 2 and 3 for each .msi file in the \Installer folder, and delete the .msi file for the software that you are trying to install.

    Hope this helps
     
    Vanessa Sohtun, Apr 27, 2024
    #2
  3. msi installer eror 2755

    In addition:

    Move the installer (.msi) file to your desktop or the C:\ root and run it.

    If that doesn't help, run with verbose logging, as below:

    Example:

    msiexec /i C:\jdk1.8.0_26164.msi /L*vx "C:\jdk.log"

    Upload "jdk.log" to your OneDrive and share the link here.

    Also, run the following commands and post the output here:

    • SET
    • icacls "%temp%"
     
    Ramesh Srinivasan, Apr 27, 2024
    #3
  4. olit2000 Win User

    EROR when instaling some msi packages

    msi package cannot be installed

    When I try to install any msi-based program (in my case VirtualBox but also 7zip) I get following error messages: "the system could not open the specified device or file." and then "the installer has encountered an unexpected error installing this package.
    This may indicate a problem with this package. The error code is 2755." when I hit the "install" button.

    I have captured the most verbose log I could get and posted it here:
    https://pastebin.com/PZSRQgwy


    It seems that the installer is unable to read the msi file.

    What I have already tried:

    • rebooting
    • re-registering msiexec with msiexec /unreg and msiexec /regserv
    • sfc /scannow
    • this troubleshooter: MicrosoftProgram_Install_and_Uninstall.meta.diagcab
    • give everyone full r/w permission to the msi file and parent folder

    I run win 10 home build 1809 with all available updates

    my av is avast

    I have no clue what could have coused this error because a month ago it did work
     
    olit2000, Apr 27, 2024
    #4
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EROR when instaling some msi packages

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