Windows 10: Erreur irrecupérable TPM

Bonjour, Dans l'observateur d'événement, je vois se répeter souvent le message d'erreur : "Le pilote de périphérique du module de plateforme sécurisée TPM a rencontré une erreur irrécupérable dans le matériel TPM, susceptible d’empêcher l’utilisation des services TPM comme le chiffrement de données. Pour obtenir de l’aide, contactez le fabricant de l’ordinateur.".D'autres problèmes sont sans doute liés à cette erreur.Pouvez-vous maider à régler ce problème ?D'avance, merci.

:)

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

Need help on whether to clear TPM on not

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

 

Need help on whether to clear TPM on not

Sounds like it was using the tpm to encrypt the main drive. Certainly not the norm. Also, the fact that you could not log in suggests the computer may be illegally repackaged or stolen.

Where did you buy this?