Windows 10: Error 0xc0000005 when using Citrix Receiver on Windows 10 Home

Hi,


It's been a week that I've tried to fix this but I can't find a permanent solution to it.


I have a Lenovo IdeaPad S340-15IIL

Freshly installed Windows 10 Home 1903 came preinstalled.

I installed Citrix Receiver and it worked properly for few days.


Windows was up to date and I kept installing required software on the laptop.

Everything was working fine until I saw this when I opened Citrix after installing all my software.


Faulting application name: SelfService.exe, version: 19.11.0.33, time stamp: 0x5de530b0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1cc0
Faulting application start time: 0x01d66191deb5b4f9
Faulting application path: C:\Program Files x86\Citrix\ICA Client\SelfServicePlugin\SelfService.exe
Faulting module path: unknown
Report Id: db3a31bc-2b45-45e8-8350-cd8beb27f030
Faulting package full name:
Faulting package-relative application ID:


Faulting application name: Receiver.exe, version: 20.6.0.20, time stamp: 0x5ed9b1c0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1010
Faulting application start time: 0x01d66132af07bc1a
Faulting application path: C:\Program Files x86\Citrix\ICA Client\receiver\Receiver.exe
Faulting module path: unknown
Report Id: dec50756-785d-418d-a40c-2bba6df96bae
Faulting package full name:
Faulting package-relative application ID:


What I tried :

• sfc /scannow
• DISM /Online /Cleanup-Image /RestoreHealth
• chkdsk C: /f /x /r
• Uninstalling all Windows Updates
• Disabled McAfee Antivirus
• Updated Display Drivers all were already up to date
• Turned DEP OFF
• Cleaned Registry using CCleaner

After every action, I reinstalled Citrix Receiver and rebooted, nothing worked.

Finally, I did a reset wiping my C drive and reinstalling Windows. This made me go back to square 1 but the problem was fixed.

I started installing my software one by one and found "WinThruster" as the application after which Citrix stopped working and gave the 0xc0000005 error.


I reinstalled Windows. Citrix was working. I skipped WinThruster and went on with other software installations.

Again, Citrix gave out a 0xc0000005 error after I installed about 3-4 software from which I found out that the culprit was my TP-Link Wi-Fi Receiver Driver.


I reinstalled Windows. Citrix was working. I skipped WinThruster/TP-Link Driver and went on with other software installations.

Again, Citrix gave out 0xc0000005 error after installing some more software.


This time I had a System Restore Point and I used it to go back to the previous state fresh Windows, first start. Citrix was working. I skipped all software I was previously installing and went on with my list.

Again, Citrix gives out 0xc0000005 error after installing some software.


Is there a permanent fix for this? Currently, the laptop's running Windows 10 Home 2004, with KB2565063, KB4565627, KB4565503 and KB4566785, i.e., up to date.


I also had Windows 7 SP1 on my other PC, which used to run perfectly, with *all* the software installed along with Citrix - I never had such problems with it.

:)

 

Error 0xc0000005 when using Citrix Receiver on Windows 10 Home

Hi,

It's been a week that I've tried to fix this but I can't find a permanent solution to it.

I have a Lenovo IdeaPad S340-15IIL

Freshly installed Windows 10 Home (1903) came preinstalled.

I installed Citrix Receiver and it worked properly for few days.

Windows was up to date and I kept installing required software on the laptop.

Everything was working fine until I saw this when I opened Citrix after installing all my software.

Code:

Faulting application name: SelfService.exe, version: 19.11.0.33, time stamp: 0x5de530b0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x85c674ff

Faulting process id: 0x1cc0

Faulting application start time: 0x01d66191deb5b4f9

Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe

Faulting module path: unknown

Report Id: db3a31bc-2b45-45e8-8350-cd8beb27f030

Faulting package full name: 

Faulting package-relative application ID: 
Faulting application name: Receiver.exe, version: 20.6.0.20, time stamp: 0x5ed9b1c0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x85c674ff

Faulting process id: 0x1010

Faulting application start time: 0x01d66132af07bc1a

Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe

Faulting module path: unknown

Report Id: dec50756-785d-418d-a40c-2bba6df96bae

Faulting package full name: 

Faulting package-relative application ID: 
What I tried :

• sfc /scannow
• DISM /Online /Cleanup-Image /RestoreHealth
• chkdsk C: /f /x /r
• Changed LoadAppInit_DLLs from 1 to 0 and back to 1
  
• Uninstalling all Windows Updates
• Disabled McAfee Antivirus
• Updated Display Drivers (all were already up to date)
• Turned DEP OFF
• Cleaned Registry using CCleaner
• Rebooted to safe mode, reinstalled Citrix over there
• Updated Citrix Receiver to the latest version available

After every action, I reinstalled Citrix Receiver and rebooted, nothing worked.

Finally, I did a reset wiping my C drive and reinstalling Windows. This made me go back to square 1 but the problem was fixed.

I started installing my software one by one and found "WinThruster" as the application after which Citrix stopped working and gave the 0xc0000005 error.

I reinstalled Windows. Citrix was working. I skipped WinThruster and went on with other software installations.

Again, Citrix gave out a 0xc0000005 error after I installed about 3-4 software from which I found out that the culprit was my TP-Link Wi-Fi Receiver Driver.

I reinstalled Windows (this time, selecting the Cloud option that's new in v2004). Citrix was working. I skipped WinThruster/TP-Link Driver and went on with other software installations.

Again, Citrix gave out 0xc0000005 error after installing some more software.

This time I had a System Restore Point and I used it to go back to the previous state (fresh Windows, first start). Citrix was working. I skipped all software I was previously installing and went on with my list.

Again, Citrix gives out 0xc0000005 error after installing some software.

Is there a permanent fix for this? Currently, the laptop's running Windows 10 Home (2004), with KB2565063, KB4565627, KB4565503 and KB4566785, i.e., up to date.

I also had Windows 7 SP1 on my other PC, which used to run perfectly, with *all* the same software installed along with Citrix - I never had such problems with it.

 

Error 0xc0000005 when using Citrix Receiver on Windows 10 Home

Hi Erik,

Thank you for the response but I've already tried that - I had changed LoadAppInit_DLLs from 1 to 0, already. It is 0, currently.

An update I could give here is, after reinstalling Citrix several times, it works until I restart it (the program).

Once I close the program or reboot my laptop, it crashes with 0xc0000005 and then I need to reinstall it with some hope that it will work again to use it until I reboot the next time.

Does that help?

Is there a way to know what is causing the problems through some logs? I've tried to search a lot on the internet but didn't find anything that worked.

I also find these now :

Code:

Faulting application name: Lenovo.Modern.ImController.PluginHost.SettingsApp.exe, version: 1.1.19.4, time stamp: 0x5ed8ba61

Faulting module name: ntdll.dll, version: 10.0.19041.207, time stamp: 0x1bdbc4b8

Exception code: 0xc0000005

Fault offset: 0x000626e7

Faulting process id: 0x40b4

Faulting application start time: 0x01d661bf7cb84eef

Faulting application path: C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 092a623a-e12c-456a-ab0e-352764b4cf28

Faulting package full name: 

Faulting package-relative application ID:Faulting application name: CtxWebBrowser.exe, version: 76.1.90.0, time stamp: 0x5dd616fe

Faulting module name: KERNELBASE.dll, version: 10.0.19041.388, time stamp: 0xa2224bb6

Exception code: 0xe0434352

Fault offset: 0x00129862

Faulting process id: 0x35a8

Faulting application start time: 0x01d661bf9489f796

Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\Browser\CtxWebBrowser.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: ff9c7dd0-1ef0-4e56-9c65-60709858354e

Faulting package full name: 

Faulting package-relative application ID: 

But the KERNELBASE.dll doesn't always come up in Event Viewer. The events I posted in the original post get registered 100s of times in Event Viewer as soon as I open Citrix (and I also see the mouse pointer changing to "working
 in background" symbol rapidly while the events are registered).

This is what got registered uncountable times when I opened Citrix:

Code:

Faulting application name: Receiver.exe, version: 19.11.0.17, time stamp: 0x5dd52712

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x85c674ff

Faulting process id: 0x297c

Faulting application start time: 0x01d661c0931baa36

Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe

Faulting module path: unknown

Report Id: 21516b20-764d-494b-aaf8-3f770844bccc

Faulting package full name: 

Faulting package-relative application ID: 

 

Error 0xc0000005 when using Citrix Receiver on Windows 10 Home

UPDATE

Seems like not installing it from Citrix's Official Website but getting it from the Microsoft Store works.

But now, this welcomes me :

Code:

Faulting application name: Zoom.exe, version: 5.1.28656.709, time stamp: 0x5f07d364

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x45c6b8e2

Faulting process id: 0x27e8

Faulting application start time: 0x01d6620995da38ba

Faulting application path: C:\Users\Paresh\AppData\Roaming\Zoom\bin\Zoom.exe

Faulting module path: unknown

Report Id: a02ec2f9-d247-4e66-804c-70bff742fda8

Faulting package full name: 

Faulting package-relative application ID: 
Is there a way to find out why?