Windows 10: Error adding existing child account to Microsoft Family Safety

Discus and support Error adding existing child account to Microsoft Family Safety in Windows 10 Gaming to solve the problem; I created a child account for my daughter, but I encountered an error when I'm about to finish the process saying, "it's not you, it's us". Now the... Discussion in 'Windows 10 Gaming' started by Kel Dee, Oct 26, 2022.

  1. KEL DEE
    Kel Dee Win User

    Error adding existing child account to Microsoft Family Safety


    I created a child account for my daughter, but I encountered an error when I'm about to finish the process saying, "it's not you, it's us". Now the account has been created as I can login to windows using the account but when I am trying to add it in family safety, I still get the same error. I get the email invitation, when I do the process where I am asked to login as a guardian then the error occurs. The status is still pending. I've tried removing her account and inviting again but I still get the same result.

    :)
     
    Kel Dee, Oct 26, 2022
    #1
  2. NYIMA YONTEN
    Nyima Yonten Win User

    Windows 10 Family Safety Setup Not Adding A New Device to Child Account

    Hi Mike,



    Thank you for posting your query on Microsoft Community.



    I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

    The issue could occur if child account is not setup correctly.

    To assist you better, please provide us the below information:

    • When you say that "It brings me to the family safety website alright, but it will not add the computer to the child account", are you referring of adding the device as trusted for the child account in the family safety?


    I suggest you to refer to the suggestion provided in the below Microsoft Help Article about Family safety and check if it helps.

    http://windows.microsoft.com/en-us/windows/family

    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Oct 26, 2022
    #2
  3. RAKESH NARAYANASWAMY
    Rakesh Narayanaswamy Win User
    adding an existing account to family as a child

    Hi Jen,

    Thank you for posting in Microsoft Community.

    We understand that the child account in family safety is showing the status as pending. If I have not understood incorrectly.

    We suggest you to re-login to that particular child account and check for the issue.

    Your account may need to be verified. In some cases, a new Terms of Use agreement may be pending on your account in another Microsoft service.

    • Try signing into another Microsoft service (like Outlook.com) to make sure the Microsoft account is working correctly.
    • If you’ve recently changed your email address through another service, please have another parent associated with your family sign in and invite you at your new email address.

    Refer the link below for more information:

    Redirecting

    Hope this information is helpful, let us know the status of the issue. We will assist you further.
     
    Rakesh Narayanaswamy, Oct 26, 2022
    #3
  4. LORENCARLSON
    LorenCarlson Win User

    Error adding existing child account to Microsoft Family Safety

    Windows 10 Family Safety Setup Not Adding A New Device to Child Account

    The link you provided is the general microsoft family help page. There are no articles about my issue.
     
    LorenCarlson, Oct 26, 2022
    #4
Thema:

Error adding existing child account to Microsoft Family Safety

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