Windows 10: error after pc reset

Hoping techs can resolve this dilemma . Reset pc , as I was rebuilding programs , a dialogue box keeps coming up . The following dialogue comes up in box : Runtime Broker EXE. Application errorThe instruction at 0X00007FF9DCOO3 referenced memory at 0X0000000000010 , Click on OK to terminate the program .Each time I click OK to terminate program , it pops back up minutes later . Tried to screenshot it , but it wont allow .Have basic pc knowledge, but this is a dilemma I'm completely confused on . Is it a flaw in reset , or malware ? Hoping you can give me a clue, the pc is my lifeline

:)

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".

 

Resetting my PC doesn't work

HI Benjamin,

To further isolate the issue regarding with resetting your PC, kindly give us details on the following:

• Which steps have you tried already?
• Was there a specific error message?

We look forward to your response.

 

resetting the pc

Hi,

There is a possibility that this is due to software corruption. To properly isolate the issue, kindly verify the following:

• Have you performed Reset this PC option?
• Did you encounter any error messages?
• Any recent changes made on the computer prior to the issue?
• What troubleshooting steps have you done to fix the issue?
  

We're looking forward to your response.