Windows 10: Error code: 0X800701B1 occurs when I try to open any video in any video playing app

Hi, so just like the title says, I can't get any video files to play on windows 11. I'm assuming it's something in my settings as any mp4 or mov I can find isn't playable, ones that were on my drive before this started happening and new files that I downloaded to test. Won't play through either the windows movies app or photos app. I've also tried a third party app from the windows store and that won't play video files either. Anyone know what might be wrong? Thanks.

:)

 

Error code 0x800701b1 occurs when playing media files.

Recently I have got error code 0x800701b1 when I try playing a video or music file. I don't install any other programs or applications since problem occured. Please give me advice to solve this problem. Thank you for reading.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

playing videos

Hi Laurence,

We'll greatly appreciate it if you can provide us with a screenshot of the error message that pops up when you try to play the video. Also, kindly verify the following details in order for us to assist you effectively.

• Does the error message shows up when you're playing a particular video, or the error occur every time you play any videos?
• Were there any recent changes made to your computer prior to the issue? (Windows update, software or hardware installation, etc.)?
• Which application do you use to play the video?

Let us know.