Windows 10: Error code 0xc00d36b4 on all audio files and internet videos on Windows 11

I have recently updated to Windows 11 and since yesterday my computer does not play any audio file, none of the albums saved in it, and also the sound on internet videos is off. When I try to play an mp3 it says error code 0xc00d36b4 . What do I need to do? I try to google it but all instructions concern windows 10 and are anyhow pretty vague.

:)

 

0xc00d36b4 Error After Upgading to Windows 10

I also see video files for a split second before getting the 0xc00d36b4 error. YouTube and facebook video plays just fine. But all video files on my hard drive refuse to play. Doesn't matter if they are *.mp4 *.mov or *.avi

 

Media will not play after upgrading to Windows 10

After upgrading to Windows 10 audio files will not play in Media Player, Groove Music, VLC, iTunes, or Amazon Music. Videos play without sound.

• Groove Music gives message "This item is in a format we don't support" with code 0xc00d36b4 (0xc00d36b4) for .mp3 and .wma files. (have not yet tried other formats)
• MP3 will play in Audacity.
• When playing video in Media Player or Movies & TV get video but not audio.
• Do get sound with video when streaming on YouTube.
• System sounds work fine, get sound with Skype
• Checked sound configuration and sounds play in all tests.
• Tried clean boot, but did not solve problem.

Getting frustrated to say the least. Any suggestions?

 

My PC Will Not Play Any Video or Audio Files

Hi Adam,

The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

Provide us additional information to assist you better with this issue:

• What is the make and model of your computer?
• Have you tried to access videos on different browser (Internet Explorer) and check?
• Were you able to access any other audio from your computer?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

Method 3: I recommend you to update the audio drivers and check if it helps.

• Open Start, enter
  Device Manager, and select it from the list of results.
  
• Under Sound, video, and game controllers,
  select your sound card, open it, select the Driver
  tab, and select Update Driver.
  

Method 4: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

Thank you.