Windows 10: Error code c0000005 - Not a BSOD

I know this sub-forum is normally used for BSOD issues, but I'm not sure if this issue fits in the other sub-forums any better than this one.

For at least a month now, various programs have been crashing with error code c0000005, and I'm not sure how to fix the issue.

I've already run Memtest86 a few times, and I received no errors from the tests I ran.

I've uploaded the latest minidump crash from a program called MusicBee (I no longer have the other minidumps), along with the rest of the files produced from DM Log Collector Tool (Attachment 91458).

:)

 

i just update windows 10 and it does not allow me to open a program it show a error code ACCESS VIOLATION = C0000005

Hi William,

This error code C0000005 is a memory error and an access violation error that can be due to a buffer overrun. For us to better assist you, we'd like to know the program you are trying to open. Have you tried performing any troubleshooting steps?

If you are using the Microsoft Visual FoxPro, you may refer to the resolution given in this article:
VFP: C0000005 Errors and how to Troubleshoot them.

We look forward to your response.

 

error c0000005

Nokia lumia 625

I have problems with download application

facebook, viber, Skype

 

Code: FAILURE_IMAGE_NAME: bassmix.dll[/quote] Code: WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...0148/c0000005/000040d7.htm?Retriage=1[/quote] Code: Browse full module list start end module name 10500000 1050b000 bassmix T (no symbols) Loaded symbol image file: bassmix.dll Image path: D:\Program Files (x86)\MusicBee\bassmix.dll Image name: bassmix.dll Browse all global symbols functions data Timestamp: Wed Aug 29 17:17:20 2012 (503E0148) CheckSum: 00000000 ImageSize: 0000B000 File version: 2.4.7.2 Product version: 2.4.0.0 File flags: 0 (Mask 3F) File OS: 4 Unknown Win32 File type: 2.0 Dll File date: 00000000.00000000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] According to the crash dump, the appcrash under study is caused by bassmix.dll; used in various software associated with music playing/conversion; MusicBee and RadioBoss are two most common programs who use that dll.

It is also seen that the timestamp of bassmix.dll is much older than the windows 10. So it may be assumed that the dll file may not work perfectly with windows 10; though it seems that MusicBee is having a contemporary version there, if not the latest.

Based on the above, you may uninstall MusicBee and use any other similar program (inbuilt Groove is a very nice one).

But, that does not anyhow justify the other apps crashing as you said.

Please observe which apps are crashing. If all of them are of the same path (D:\Program Files) then there might be a justification. It is very widely seen with windows 10 that it does not cope up perfectly with moving the default locations of the system files.

 

Alright, I uninstalled MusicBee. Most of the programs that do crash are installed in D:\, however at least one program I noticed (NvStreamUserAgent.exe) is actually installed in C:\.
I also noticed that while most of the faulting modules were random, the most common faulting modules were "C:\WINDOWS\SYSTEM32\ntdll.dll" and "C:\Program Files\ASUSTeKcomputer.Inc\SS2\UserInterface\x64\SS2OSD.dll".

I was able to crash at least one program reliably and get a minidump out of it (Attachment 91606). GTAVLauncher.exe always seems to crash with error c0000005 after exiting GTA V, at which the launcher shows up for a bit, then crashes.

 

It is just a similar crash dump like the earlier one; he little difference is it points to the components of Rockstar Games other than MusicBee.

I think it is not an individual program that is crashing, but there is some logic behind them.

As you are using an Education license, it should be belongs to some school/college; and it may be the policy of the system administrator to not run the multimedia apps like games etc.

I think you should contact your system administrator. Let us know what reply you get.

 

I got the Education license through the Dreamspark program, but my college doesn't control my system. The system administrator is myself in this case, and I haven't set any policy against multimedia apps as far as I'm aware of.

 

Arc, there are some pretty old drivers. Don't know if any of they are causing problems but one jumped out at me:

Code: Module Name Display Name Description Driver Type Start Mode State Status Accept Stop Accept Pause Paged Pool(bytes) Code(bytes) BSS(bytes) Link Date Path Init(bytes) ============ ====================== ====================== ============= ========== ========== ========== =========== ============ ================= =========== ========== ====================== ================================================ =========== SiSRaid2 SiSRaid2 SiSRaid2 Kernel Manual Stopped OK FALSE FALSE 0 32,768 0 2008/09/24 11:28:20 AM C:\WINDOWS\system32\drivers\SiSRaid2.sys 4,096 SiSRaid4 SiSRaid4 SiSRaid4 Kernel Manual Stopped OK FALSE FALSE 0 69,632 0 2008/10/01 02:56:04 PM C:\WINDOWS\system32\drivers\sisraid4.sys 4,096 iaStorV Intel RAID Controller Intel RAID Controller Kernel Manual Stopped OK FALSE FALSE 0 364,544 0 2011/04/11 11:48:16 AM C:\WINDOWS\system32\drivers\iaStorV.sys 8,192 stexstor stexstor stexstor Kernel Manual Stopped OK FALSE FALSE 0 16,384 0 2012/11/26 04:02:51 PM C:\WINDOWS\system32\drivers\stexstor.sys 4,096 amdsbs amdsbs amdsbs Kernel Manual Stopped OK FALSE FALSE 0 229,376 0 2012/12/11 01:21:44 PM C:\WINDOWS\system32\drivers\amdsbs.sys 4,096 VSTXRAID VIA StorX Storage RAID VIA StorX Storage RAID Kernel Manual Stopped OK FALSE FALSE 0 278,528 0 2013/01/21 11:00:28 AM C:\WINDOWS\system32\drivers\vstxraid.sys 4,096 b06bdrv Broadcom NetXtreme II Broadcom NetXtreme II Kernel Manual Stopped OK FALSE FALSE 0 221,184 0 2013/02/04 11:47:18 AM C:\WINDOWS\system32\drivers\bxvbda.sys 4,096 LSI_SSS LSI_SSS LSI_SSS Kernel Manual Stopped OK FALSE FALSE 0 65,536 0 2013/03/15 04:39:38 PM C:\WINDOWS\system32\drivers\lsi_sss.sys 4,096 HpSAMD HpSAMD HpSAMD Kernel Manual Stopped OK FALSE FALSE 0 45,056 0 2013/03/26 02:36:54 PM C:\WINDOWS\system32\drivers\HpSAMD.sys 4,096 ScpVBus Scp Virtual Bus Driver Scp Virtual Bus Driver Kernel Manual Running OK TRUE FALSE 16,384 12,288 0 2013/05/05 02:31:26 PM C:\WINDOWS\system32\drivers\ScpVBus.sys 4,096 megasr megasr megasr Kernel Manual Stopped OK FALSE FALSE 0 434,176 0 2013/06/03 03:02:39 PM C:\WINDOWS\system32\drivers\megasr.sys 4,096 bcmfn2 bcmfn2 Service bcmfn2 Service Kernel Manual Stopped OK FALSE FALSE 4,096 4,096 0 2014/03/16 03:07:36 AM C:\WINDOWS\system32\drivers\bcmfn2.sys 4,096 nvraid nvraid nvraid Kernel Manual Stopped OK FALSE FALSE 8,192 90,112 0 2014/04/21 11:28:42 AM C:\WINDOWS\system32\drivers\nvraid.sys 8,192 nvstor nvstor nvstor Kernel Manual Stopped OK FALSE FALSE 0 118,784 0 2014/04/21 11:34:03 AM C:\WINDOWS\system32\drivers\nvstor.sys 4,096 vsmraid vsmraid vsmraid Kernel Manual Stopped OK FALSE FALSE 0 143,360 0 2014/04/22 12:21:41 PM C:\WINDOWS\system32\drivers\vsmraid.sys 4,096 BRDriver64_1 BRDriver64_1_3_3_E02B2 BRDriver64_1_3_3_E02B2 File System Manual Stopped OK FALSE FALSE 4,096 53,248 0 2014/04/24 10:14:00 PM \??\C:\ProgramData\BitRaider\support\1.3.3\E02B2 8,192 mvumis mvumis mvumis Kernel Manual Stopped OK FALSE FALSE 0 20,480 0 2014/05/23 01:39:04 PM C:\WINDOWS\system32\drivers\mvumis.sys 4,096 file_tracker file_tracker file_tracker File System Boot Running OK TRUE FALSE 0 237,568 0 2014/09/04 05:49:39 AM C:\WINDOWS\system32\DRIVERS\file_tracker.sys 8,192 fltsrv Acronis Storage Filter Acronis Storage Filter Kernel Boot Running OK TRUE FALSE 0 98,304 0 2014/11/11 04:01:53 AM C:\WINDOWS\system32\DRIVERS\fltsrv.sys 4,096 snapman Acronis Snapshots Mana Acronis Snapshots Mana Kernel Boot Running OK TRUE FALSE 0 245,760 0 2014/11/12 02:54:05 AM C:\WINDOWS\system32\DRIVERS\snapman.sys 8,192 wdm_usb wdm_usb wdm_usb Kernel Manual Stopped OK FALSE FALSE 1,024 127,360 0 2014/11/24 01:03:51 AM C:\WINDOWS\system32\DRIVERS\usb2ser.sys 2,688 SvThLSNS SvThLSNS SvThLSNS Kernel System Running OK TRUE FALSE 2,560 128 0 2014/12/03 06:28:33 PM \??\c:\Program Files (x86)\SAVITECH\SVLoadSense\ 768[/quote] That belongs to Broadcom NetXtreme II wireless device.

 

That's good, and then we can go for some further troubleshooting steps.

I am thinking of something, let us see what Ztruker thinks about it?

That belongs to Broadcom NetXtreme II wireless device.[/quote] Nice catch as always!
Such an old driver must be problematic. Though this is is set as Manual, still it can cause an issue, and the driver must be updated.
I am thinking that the issue may have something to with with the location of program files folder, which is not C but D. Do you think that we should concentrate any further on it?

 

I'd like to see the output of the set command from a Command Prompt window.
Press Windows key + X.
Select Command Prompt or Command Prompt (Admin).
Type set > envvar.txt & notepad envvar.txt and press Enter.
Notepad will open.
Copy it's contents and paste in a reply here please.

 

Contents of envvar.txt:

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Gustavo\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=HOME
ComSpec=C:\WINDOWS\system32\cmd.exe
HOMEDRIVE=C:
HOMEPATH=\Users\Gustavo
LOCALAPPDATA=C:\Users\Gustavo\AppData\Local
LOGONSERVER=\\HOME
NUMBER_OF_PROCESSORS=8
OS=Windows_NT
Path=C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\ WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\;C:\Program Files\Microsoft\Web Platform Installer\;D:\Program Files\Panda3D-1.9.2\python;D:\Program Files\Panda3D-1.9.2\python\Scripts;D:\Program Files\Panda3D-1.9.2\bin;D:\Program Files\OpenVPN\bin;C:\WINDOWS\SysWOW64\WindowsPowerShell\v1.0\Modules\TShell\TShell\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\dotnet\;D:\Program Files (x86)\GNU\GnuPG\pub;D:\Program Files\Git\cmd;D:\Program Files (x86)\youtube-dl\;D:\Program Files\curl\;D:\MinGW\bin;D:\MinGW\msys\1.0\bin
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=5e03
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ResourceManager\AzureResourceManager\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ServiceManagement\;C:\Program Files\Intel\
PUBLIC=C:\Users\Public
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\Gustavo\AppData\Local\Temp
TMP=C:\Users\Gustavo\AppData\Local\Temp
USERDOMAIN=HOME
USERDOMAIN_ROAMINGPROFILE=HOME
USERNAME=Gustavo
USERPROFILE=C:\Users\Gustavo
VS140COMNTOOLS=D:\Program Files (x86)\Visual Studio\Microsoft Visual Studio 14.0\Common7\Tools\
VSSDK140Install=D:\Program Files (x86)\Visual Studio\Microsoft Visual Studio 14.0\VSSDK\
windir=C:\WINDOWS

 

According to that output the directories are in the right location:

ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)

But ... I also see D:\Program Files and D:\Program Files (x86) in the PATH.

Silentreaper, where did they come from, why are they there?

From what I see, you have two hard drives:

Code: Drive C: Description Local Fixed Disk Compressed No File System NTFS Size 213.67 GB (229,427,679,232 bytes) Free Space 147.13 GB (157,983,293,440 bytes) Volume Name OS Volume Serial Number 04E5B296 Drive D: Description Local Fixed Disk Compressed No File System NTFS Size 3.59 TB (3,952,269,586,432 bytes) Free Space 3.02 TB (3,318,115,315,712 bytes) Volume Name Programs Volume Serial Number 86C8F221[/quote] Was D: a boot drive at one time?

 

D:\Program Files and D:\Program Files (x86) are in the path so I can run some programs within cmd without having to give the full path to programs, such as git and gpg.

I actually have four hard drives; C: being for the OS files and some programs that wont let me change installation folders, D: for programs and games, the third hard drive (F for recordings, and the last hard drive (G for backing up important files in the event the other hard drives fail.
D: was never a boot drive for Windows. There is another partition for Linux Mint on the same drive, however.


Edit: Disabled smilies in text.

 

So why are they called D:\Program Files and D:\Program Files (x86)? Just curious.

 

With the programs and games I could change the drive folder, I changed C: to D: for simplicity, and I didn't think that doing so would cause any OS to go on the fritz. It seems to work on my brother's computer as well, which also has a separate hard drive with Program Files and Program Files (x86), and is also Windows 10.