Windows 10: Error in setting up new computer: "That Microsoft account doesn't exist."

Discus and support Error in setting up new computer: "That Microsoft account doesn't exist." in Windows 10 Software and Apps to solve the problem; I am setting up a brand new laptop running Windows 11. When I am required to log into my Microsoft account to continue setup, I get this error: "That... Discussion in 'Windows 10 Software and Apps' started by Tom Somers, Jan 16, 2024.

  1. Error in setting up new computer: "That Microsoft account doesn't exist."


    I am setting up a brand new laptop running Windows 11. When I am required to log into my Microsoft account to continue setup, I get this error: "That Microsoft account doesn't exist."I am logged into the account in question right now, so I know it works. I even changed the password successfully an hour ago. It is a work account. Why am I getting this error when setting up a new work computer? And how can I resolve it?Tom Somers

    :)
     
    Tom Somers, Jan 16, 2024
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Error in setting up new computer:  "That Microsoft account doesn't exist." 233722d1557862791t-windows-doesn-t-start-authomatic-repair-doesn-t-work-hdd-test-1-.png


    Does it mean my HDD is useless?
     
    BetoLP, Jan 16, 2024
    #2
  3. Nikhar_K Win User
    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 16, 2024
    #3
  4. Error in setting up new computer: "That Microsoft account doesn't exist."

    Microsoft Teredo Tunelling Adapter doesn´t exist

    My teredo tunneling adapter is non-existant on my pc, I´ve tried adding it by legacy hardware but it wasn´t there, I've set DisabledComponents to 0, it doesn´t show up when i view hidden devices and there´s no download for this driver apparently, I´ve
    tried a lot of solutions and nothing has worked for me.

    Please help me, i can´t play multiplayer games with my friends and neither use party chat on the Xbox App.
     
    carlosrdz117, Jan 16, 2024
    #4
Thema:

Error in setting up new computer: "That Microsoft account doesn't exist."

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