Windows 10: Error in setting up new computer: "That Microsoft account doesn't exist."

I am setting up a brand new laptop running Windows 11. When I am required to log into my Microsoft account to continue setup, I get this error: "That Microsoft account doesn't exist."I am logged into the account in question right now, so I know it works. I even changed the password successfully an hour ago. It is a work account. Why am I getting this error when setting up a new work computer? And how can I resolve it?Tom Somers

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



However, it would be great if you can help us with the details requested below:

• Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
  
• Are you facing this issue only on a particular computer or on every computer?
  

Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

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