Windows 10: Error installing on laptop

Hi guys, I'm trying to sort out a friends laptop, he had windows 7 and tried to upgrade to windows 10 he left it to do the upgrade came back to it on startup repair none of the options within start up repair would work. He then gave it to me to sort. I reinstalled windows 7 and tried the upgrade again, same issue, it is at the part with the 3 clocks at some part during copying files towards the end or at the end it reboots and goes straight to startup repair.

I tried installing direct from a windows 10 disc and had no trouble however it wouldn't then activate as it wasn't an upgrade.

I've just tried again, another fresh install and no joy, any ideas?

:)

 

Continuous Loop on Laptop, error: "installing windows, 64% complete"

Hi,

My ex gave laptop to son, but didn't want him to have access to his personal information. I think he reformatted and now laptop stuck on "installing windows, 64% complete" and then just keeps turning on and off and restarting and saying the same thing
over and over.

I have no discs, laptop will not read from disc drive or pen drive, and is stuck in continuous loop. Cant access recovery drive or bios. Any help please.

 

Continuous Loop on Laptop, error: "installing windows, 64% complete"

Hi Julie,

Thank you for bringing up your query on Microsoft Community.

I realize this may be frustrating. Now that you have me with you, let me take care of this.

Let us try to perform hard reboot and check if it helps.

Hard reboot is done by turning off the computer without performing the shutdown procedure.

Follow the below steps:

• 
  Press and hold the Power button until the system turns completely off.
  
• 
  Unplug the AC adapter from the laptop (if plugged in).
  
• 
  Make sure there are no external devices connected to the laptop.
  
• 
  Remove the battery.
  
• 
  Press and hold the power button in for 10-15 seconds to drain remaining power from the laptop.
  
• 
  Insert the battery and reconnect the AC adapter.
  
• 
  Turn on the laptop by pressing the Power button.
  

If the issue persist, I suggest you to contact the manufacturer for further assistance as the laptop does not read from disc drive or pen drive and BIOS is inaccessible.

Hope it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Hi.
You can input the W7 key and it will activate your clean install.

 

So it does! that has changed though, it never used to, when I upgraded my PC I tried a clean install with a disc and had to reinstall 8 to upgrade properly.

Thanks

 

Yes, it has indeed recently changed. Glad you got it sorted. *Thumbs Please mark the thread as solved (upper-left).