Windows 10: Error message when playing games

Can anyone help? Keep getting this error message when playing GoW. Tried doing fresh install and still same problem.

:)

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.

 

BEX64 error only occurred when I was playing Battlefield5

Hello duadua9,

Thank you for writing to Microsoft Community Forums.

To address the issue, kindly help us with the following questions.

1. What is the make and model of the computer?
   
2. What is the exact error message that is displayed while you play the game?
   
3. Are you facing this issue on Xbox console or Windows PC?
   

BEX64 error is caused by the saved files while you play the game. Kindly check with the below suggestions and see if it works.

• Delete all saved files (game files) from your users/documents folder (possibly libraries/documents folder).
  
• Start the game launcher from origin.
  
• If the origin syncs saved files before starting the launcher > Perform step 1 again.
  
• If it doesn’t sync, start the game and Play.
  

Note: Delete only the game files, do not delete the personal files.

Kindly help us with the above queries and respond with the status of the issue.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

play games on my pc

Hi Lisa,

In order to assist properly, kindly answer the following questions:

• On which website are you trying to play the game? What is the title of the game?
• Have you tried using other browsers like Edge?
• What error message are you getting?
• Can you provide more details on the troubleshooting steps that you have tried so far?
• Are you experiencing that same thing using other PCs?

Your response is highly appreciated.