Windows 10: Error msg at sign-in

In Windows Security, my laptop Win11 has an exclamation mark on Device Security. It tells me I need to sign in. When I try to sign in, I get an error msg that says, "Oops, something went wrong. It was probably our fault. Try again later." I have tried immediately after, an hour later, the next day, next month... Nothing. I have tried the sign-in helper. It says no problem found. Can anyone tell me what is happening? And how to fix it?

:)

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Opening a .MSG file created by Outlook 365

Because the apps I had tried and the one I had installed, appeared on the list of possible Apps in the list for opening MSG files, I thought that repairing Outlook might work. So I tried the repair option as Sheltieuk had suggested. When I then tried Start – Defaults afterwards and looked to see what was available to open MSG files, Outlook had appeared on the list! Selected that and it worked.

For once I have posed not only a question but an answer!!

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.