Windows 10: Error related to locked photos and videos

Hello good timeI had a series of videos and personal photos stored on my laptop, and when my laptop had a problem, I locked them so that the repairman could not access my photos and videos.I have just bought a new laptop and I use the old laptop hard drive through the hard drive box, but I can not access my photos and videos, about 30 GB of my family photos and videos are all locked and I can not access them. I did not find a solution, but I wanted to you help me and offer a solution so that I could regain access to my family photos and videos, which are full of important and sweet memories o

:)

 

Lock screen photo

Hi,





To change the
lock screen photo, follow these steps:

• 
  Go to
  Settings.
  
• 
  Choose
  Personalization.
  
• 
  On the left side of the screen, click on
  Lock screen.
  
• 
  In the
  Background, change it to
  Picture.
  

Let us know how it goes.



Regards.

 

Photos and videos

Hi Jani,

To better assist you with the phone photos and videos issues, please answer the following questions:

• Which Windows version is currently running on your phone?
• Are you getting an error message?
• Were you able to back up your phone before the issue happened?
• What troubleshooting steps have you tried so far?

Regards.

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.