Windows 10: Error starting a game.

When I go to start a game up from the menu it starts, then opening music begins then shuts down, then I get a u handled exception error pops up and I don't know what to do, please help, it's an older game, Diablo 2, I tried a couple different options but nothing fixes it.

:)

 

0xc000007b error of games

Hi Giuliano,

The error that you received usually appear when you're trying to run a 32-bit application or program on a 64-bit operating system. This may also appear when you're not running the application as administrator or there could be other software with virus infection
or corrupted files that are causing this issue.

For us to isolate and address this problem, we would like to know the following:

• Were you able to open those games before?
• If yes, were there any changes made or updates installed before you start receiving this error?
• What were the changes made or updates installed?

Noting the troubleshooting steps that you've already tried, we suggest uninstalling and reinstalling one of the games in which the error appears and see if you still encounter the same error after the reinstallation.

Looking forward to your reply.

Regards.

 

Error code 1170000 on MS Mahjong game

Hi,

A corrupted profile is one of the possible reasons why you're getting this error: 1170000 when logging in to Microsoft Mahjong. To help you resolve this concern, we suggest that you perform the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. Click the link below:

Run the troubleshooter for Windows apps

Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

Check for updates for apps and games from Windows Store

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Kindly update us with the results, so that we can assist you further.

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.