Windows 10: Error: there was a problem running preinstall.cmd scripts, while upgrading to Windows 10

Discus and support Error: there was a problem running preinstall.cmd scripts, while upgrading to Windows 10 in Windows 10 Installation and Upgrade to solve the problem; Hi I am using the media creation tool to upgrade Windows 7 to 10. I have the licence for both. Getting "there was a problem running preinstall.cmd... Discussion in 'Windows 10 Installation and Upgrade' started by Joe_64, Jan 7, 2020.

  1. JOE_64
    Joe_64 Win User

    Error: there was a problem running preinstall.cmd scripts, while upgrading to Windows 10


    Hi
    I am using the media creation tool to upgrade Windows 7 to 10. I have the licence for both.


    Getting "there was a problem running preinstall.cmd scripts" error


    Any help greatly appreciated




    ***Modified title from: Upgrading Windows 7 using media creation tool***

    :)
     
    Joe_64, Jan 7, 2020
    #1
  2. NORDIC
    Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Jan 7, 2020
    #2
  3. M.T.CASH
    m.t.cash Win User
    Windows 10 upgrade from script

    I am currently running a powershell script that

    1. creates a text file that retrieves and stores the Product Key

    2. Checks RAM and HDD space

    3. runs CMD to automate the windows 10 pro in-place upgrade using switches.

    This works fine on most computers, however, some get stuck on Making Sure You're ready to Install.

    If I run the upgrade with out the script on the same computer, it does not get stuck.

    Any Suggestions?
     
    m.t.cash, Jan 7, 2020
    #3
  4. MUSSELS
    Mussels Win User

    Error: there was a problem running preinstall.cmd scripts, while upgrading to Windows 10

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Jan 7, 2020
    #4
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Error: there was a problem running preinstall.cmd scripts, while upgrading to Windows 10

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