Windows 10: Error "ucrtbase.dll was not found" preventing multiple programs from running.

Multiple programs do not work because of an error "the code execution cannot proceed because c:\windows\system32\ucrtbase.dll was not found". I've looked through the forums but none of the fixes work. I've tried redownloading the file in question but I am repeatedly denied permission to overwrite or remove the file in the system32 folder.

:)

 

ucrtbase.dll is causing my accounting program to crash

Can you post the information from the Event Viewer?

 

ucrtbase.dll is causing my accounting program to crash

Hi, everyone

For some basic background, I'm using Sage 50 Accounting with Sage Drive on a newish (bought in December 2016) Lenovo desktop PC running Windows 10 Home.

This past Thursday, the program mentioned started to crash every time I tried to email or print off anything from the payroll module. Oddly enough, when I tried to email/print one at a time instead of all at once, up to 5 would process correctly, then the
program would close. I get an error message stating, "rel-0057/2017.1 Sage 50 Accounting has closed"

After trying to do some troubleshooting myself, I called Sage Tech Support. After about 3 hours on the phone with them, we determined a few things:

• This happens on ONLY my PC,
• It happens with only 1 of the company files (of course the one with the most employees...),
• Restoring backups as far back as March 1st did not solve the issue,
• "InnoDB" was the module that was faulting within Sage50,
• Using Event Viewer, we found that "ucrtbase.dll" is at the root of the problem
  • After searching for this, I only found that ucrtbase.dll is something fairly new and affiliated with Visual Studio...?

Long story short, Sage Tech Support says that this extension has nothing to do with Sage 50; it's a Windows issue.

After this, I tried using some of the system tools like SFC and DISM to see if this file is corrupted - Nothing came up. I tried System Restore - Nothing happened. I checked to see if there were any Windows updates - the last one was March 18th, well before
this issue started. I tried updating Windows - that hasn't solved the issue, either.

Next, I called Windows Tech Support and was passed through a few reps before speaking to someone in the "Pro" Tech Support department. They said they could solve the issue, for a fee.

I'm really trying to fix this issue without formatting my PC. There are other computers (offsite) that are connected to my computer that is sharing the company files. This computer is essentially the hub.

There is another thing I found called "System Reset"... I'm unfamiliar with this process. Is that something that might fix this? It sounds like it keeps program and personal files intact while reinstalling Windows.

Anyway, anything that can help would be greatly appreciated!

Sorry for the wall of text...

TL/DR: ucrtbase.dll is at the root of a problem causing my Accounting program to crash when I'm trying to email or print. I'm trying to stay away from formatting my PC, as it is the central point for the
company files.

 

How to stop windows from preventing me from running programs

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check.

Method 1

I suggest you to run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Method 2

I suggest you to check if issue persists in Hidden Admin account. Follow the steps to enable Hidden Admin:

• Press Windows key + X.
• Click on Command Prompt (Admin).
• Type ‘net user administrator /active:yes’ and press Enter.
• Now check if issue persists on the Hidden admin account.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.