Windows 10: Error when trying to login to laptop using Microsoft Account

I am on a Lenovo Thinkpad I bought from China running Windows 10 single language version. I have been using my Microsoft Account as my admin on the laptop and everything was fine. About two weeks ago, my word and onenote stopped syncing to my other devices, and when I tried logging out and back in again, I was promted with I am not connected to the internet with error code 0x800704cf, when my internet connection is perfectly fine and was able to log on to my account on the browser. I looked online for fixes which included redirecting the IP/DNS as well as resetting internet configurations, rei

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Unable to Login to the Laptop Using Microsoft Account Password.

Hi Dane,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below-listed questions and get back to us.

1. Did you make any changes to the computer prior to this issue?
2. Do you have any other Administrator User Accounts in your computer?
3. What is the complete error message that you get when trying to login to your laptop?
4. If you are using a Microsoft Account, are you able to login to
   login.live.com?

Try the below steps and see if this helps.

Step 1: Once you are at the login screen, click on the
Ease Of Access icon on the bottom right corner of the login screen and click on
On-Screen Keyboard.

Step 2: Once the On-Screen Keyboard is up and running, type the correct password using the
On-Screen Keyboard and see if you are able to login to your computer.

Also, try to change the Keyboard Layout From the Login Screen and see if this helps.

For references, you may also go through the steps mentioned in
When you can't sign in to your Microsoft account.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

 

MICROSOFT ACCOUNT LOGIN

Hi Arbaaz,



Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• Are you able to login with Microsoft account in web?
• What happens exactly when you try to login using Microsoft account?

I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Microsoft Account login is not opening

Hi,

• Are you able to login to the same account using web browser?
• What is the exact error message?

I suggest you to reset the Microsoft account password once and check if it helps.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope it helps.