Windows 10: Error when trying to register YubiKey

I have tried registering YubiKey through multiple different browsers on a Window Machine though a Citrix VDI. I keep receiving the below error message despite going through multiple trouble shooting steps:"We couldn't verify your identity or you are using private mode. Please ensure you are not in a private browsing window and please try again."I tried the YubiKey demo site to make sure it was working and I was able to successfully authenticate on the demo site. Any additional troubleshooting steps I can take to resolve this issue?

:)

 

When I register my yubo yubikey on my windows laptop don't I have to use the yubikey on my computer.

Hi, Howard_35_78

Welcome to the MicroSoft Community.



Yes, you must first register your YubiKey with your Outlook.com account, irrespective of whether you are using a local or an administrator account on your computer. Here’s how you can set it up:

1. Enable Two-Step Verification:
   
   • Log into your Outlook.com account.
     
   • Go to ‘Security Settings’ and enable ‘Two-step Verification’.
     
2. Add YubiKey as a Security Key:
   
   • In the ‘Security Basics’ page, click on ‘More Security Options’.
     
   • Under the ‘Windows Hello and Security Keys’ section, click on ‘Set up a Security key’.
     
   • Follow the prompts to add your YubiKey as a security key.
     

After these steps, you can use your YubiKey to authenticate yourself when logging into your Outlook.com account from any computer. When you insert your YubiKey into a USB port and touch the button on the YubiKey, it generates a one-time password to authenticate your login. This means that you don’t have to remember a password, making your account more secure against phishing and other attacks.

The YubiKey 5C NFC works with both local and administrator accounts and can be used to secure a wide range of online services that support FIDO U2F or FIDO2 protocols, including Microsoft accounts. Remember, it’s always recommended to have a backup login method (like a secondary email, phone number, or another security key) in case you lose your YubiKey.



If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.



Best Regards

Martin | Microsoft Community Support Specialist

 

Cannot register yubikey 5 - key cannot be registered

Cannot register yubikey5 in Microsoft account, message says cannot register this key.

***Original Title: Cannot register yubikey 5***

 

Yubikey login support

Hi,

Log in issues can be caused by invalid password or username. For us to assist you further, kindly answer the questions below:

• What troubleshooting steps have you done so far?
• Have you made any recent changes before this issue occur?
• Have you tried using Yubikey before?

We're looking forward for your response.