Windows 10: Error while trying to access bitlocker recovery key from Microsoft Account

I need to access data from an SSD drive of a dead laptop. I am using an SSD enclosure connected to another laptop for this purpose but I receive a prompt to enter a 48-digit bit locker key.When I go to my microsoft account options and view details of the dead laptop, there is an option to view the bitlocker key, but when I select that option I am repeatedly given an error of the following:"TraceID: 1vzI7HTEx0Gzybb5.12.87Something happened. Wait a bit, then try again. If this issue persists, contact us."Can someone help me in this regard?

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Bitlocker Recovery Key Not Accessible on Microsoft Account

I am trying to access my computer that has had an issue turning on, now when it turns on it requests the BitLocker recovery key. I'm not certain it is saved or backed up on a USD or SD card, however under Microsoft support it gives the different ways to access
the recovery key. On my Microsoft account it says "BitLocker ON (1 of 1 drives)" but the issue is when I click on the corresponding link "Get BitLocker recovery keys"
it results in the following message:

"Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead."

Please let me know if there is another way to address this or be able to access the recovery key. I've already talked to support with three times with no helpful information. Thanks.

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

BitLocker Recovery Key not stored in Microsoft Account

Here is the sequence of events that resulted in me unable to access the data on my additional HDD.

30th August - Purchased new computer and installed windows 10 64-bit Pro on 500GB internal harddrive.

4th September - Added another 2TB harddrive and moved my personal data.

17th September - Installed Linux operating system on internal hard drive overwriting windows 10. Unable to access the data on the 2 TB HDD from Linux.

17th September - Reinstalled Windows 10 64-bit Pro on 500GB internal harddrive overwriting Linux.

Unable to access the 2 TB HDD from Windows since it was bitlocker encrypted.

My Microsoft Account has 2 BitLocker recovery keys. But both are for the internal HDD in which the OS was installed twice. No key listed for the external HDD.

Is there a way to get the bitlocker recovery key for the external HDD?

Is it possible that the 2 TB HDD I purchased was bitlocker enabled by the previous buyer and then returned to seller and that's why it is not listed in my microsoft account?