Windows 10: Errore FTPM

Ho installato un R9 5900x su una ROG Strix b450 F.Venivo da un R5 3600x con cui ho aggiornato il bios della Mobo prima del cambio CPU. È apparso il messaggio di errore FTPM in cui chiede di premere Y o N. Una volta premuto Y sono rimasto bloccato nella schermata di caricamento, posso entrare solo nel BIOS, Windows non si avvia e non riconosce un'unità di boot valida. Ho fatto una nuova installazione pulita, mettendo la vecchia CPU e tornando a Windows 10 venivo dall'11. Problema NON risolto, ad ogni avvio continua ad apparire la schermata di errore FTPM, Y o N anche se c'è la vecchia CPU ins

:)

 

New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed (NO NEW CPU INSTALLED)

I understand that you're facing a concerning issue with your Asus Strix G15 laptop. The message you're receiving seems related to the Trusted Platform Module (fTPM) or Platform Security Processor (PSP), and it's asking you to reset fTPM due to a perceived change in CPU or corrupted structure.

Here are some steps you can consider:

1. Contact Asus Support:
   
   • Since your laptop is relatively new and likely under warranty, reaching out to Asus support is a good first step. They may have encountered this issue before and can provide specific guidance tailored to your laptop model.
     
2. Check for BIOS/UEFI Update:
   
   • Visit the Asus support website for your laptop model and check if there are any BIOS or UEFI updates available. If so, consider updating the BIOS as it might contain fixes for such issues.
     
3. Press 'Y' to Reset fTPM:
   
   • Some users have reported that pressing 'Y' to reset fTPM resolved the issue for them. However, this might impact BitLocker or encryption settings, so proceed with caution. If you don't use BitLocker or encryption, this might be a viable option.
     
4. Verify BitLocker and Encryption Settings:
   
   • Even if you think you don't have BitLocker enabled, it's worth double-checking. Go to Control Panel > BitLocker Drive Encryption and verify the status of your drives. If it's not enabled, this might not be the root cause.
     
5. Check for Windows Updates:
   
   • Ensure that your Windows operating system is up-to-date. Sometimes, Microsoft releases updates that address compatibility issues with certain hardware configurations.
     
6. Perform a Clean Windows Install:
   
   • If the issue persists and you've exhausted other options, you might consider performing a clean Windows install. This can help rule out software-related issues.
     
7. Backup Important Data:
   
   • Before making significant changes, ensure that you have a backup of your important data. If you need to perform a clean install, you may lose data on the system drive.
     

Remember, if you're not comfortable performing certain steps, it's advisable to wait for guidance from Asus support or seek help from a professional technician to avoid potential data loss or further complications. As you've already reached out to Asus, they should be able to provide more specific assistance based on the details of your laptop's configuration.

 

New CPU installed. fTPM/PSP NV corrupted or fTPM/PSP NV structure changed on initiall start

Hello. I have the Asus X670E Hero MB and AMD 7950X. This is a newly built system. When I started the computer I got the message below. Because I am not familiar with this or whether Bitlocker or any encryption is enabled, I pressed N and then F1 and continued to the BIOS because I did not want to change anything and wanted to see if I could get to the BIOS, which I did. I understand Bitlocker has something to do with Win 10/11 but as stated I have no OS installed yet and therefore I have no Bitlocker code. I see that I can disable fTPM in Bios but don't know the affects of doing so. Can anyone help me with the next steps to ensure I can load the Win10 and not get locked out.

Thanks...Al

New CPU installed. fTPM/PSP NV corrupted or fTPM/PSP NV structure changed.

 

fTPM error with my first PC build ?

Hi, Manav Mungra

Welcome to the Microsoft Community.



I saw a thread posted by the AMD community in the same situation as you, so you can see if it applies to your situation:

ftpm nv corrupted or ftpm nv structure change - AMD Community

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.



If there is anything not clear, or I can't understand your problem, please do not hesitate to let me know.



Best Regards

Martin | Microsoft Community Support Specialist