Windows 10: Errors , pc freezing black screen on restarts and when running windows memory disgnostic

Discus and support Errors , pc freezing black screen on restarts and when running windows memory disgnostic in Windows 10 Software and Apps to solve the problem; Why am i having these error. is my pc has virus or its hacked. please help me out.... Discussion in 'Windows 10 Software and Apps' started by Hitesh Sankhla, Nov 11, 2024.

  1. HITESH SANKHLA
    Hitesh Sankhla Win User

    Errors , pc freezing black screen on restarts and when running windows memory disgnostic


    Why am i having these error. is my pc has virus or its hacked. please help me out.

    :)
     
    Hitesh Sankhla, Nov 11, 2024
    #1
  2. DHAVELYN MER
    Dhavelyn Mer Win User

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Nov 11, 2024
    #2
  3. THEMAILMAN78
    TheMailMan78 Win User
    Computer randomly has black screen and restarts

    Taco this could be software also. Before you get all crazy, do as Erocker suggested. Find out the error in the Event Viewer. Look for the faulting module and the error code itself. Also check the reliability monitor. At the bottom it will have "View all Error Reports". Post a screen of whats in there if anything.

    This could be a simple as a bad driver install.

    ALSO have you downloaded or installed anything lately? STAY OUT OF THE DAMN BIOS UNTIL WE KNOW THE ERROR! lol. I know you. Baby steps boy, baby steps.
     
    TheMailMan78, Nov 11, 2024
    #3
  4. PEER_SAM
    Peer_Sam Win User

    Errors , pc freezing black screen on restarts and when running windows memory disgnostic

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Nov 11, 2024
    #4
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Errors , pc freezing black screen on restarts and when running windows memory disgnostic

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