Windows 10: Escalation Team support take

Hello, I just wanted to know how long it will take for Microsoft Escalation Team to help you because i've created an ticket 6 days ago and they said it would take 24 to 72 hours for them to email me but it's been 6 days and I still haven't gotten an email from their escalation team.

:)

 

Support Escalation

I have purchased Office 365 and using on Lumia 950XL. The support guy is pathetic, they give some garbage solutions. Can I know whom to escalate the issue. Support Guy even did not transfer me back on the system for the feedback, mentioning that the system
in down.

Anyway it is my mistake to buy Microsoft .

Just wanted to know if I can escalate the ticket - **** to someone else.

Regards

Porus Mehta

*** Moderator's note: Case number removed due to security purposes **

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Support Escalation

Hi,
PorusMehta .

We're glad to help. We strongly suggest to contact our Microsoft Answer Desk or call our
Customer Service to further assist you with the issue. They are the people who can only escalate your case to the next
level of support. Please provide them your case number to continue where you left.

 

Contact UK Escalation Team

Hello!

I've got an email from one of the Engineers from the Escalation Team with a UPS tracking number saying to return the phone for the second time to the service, but I've got no shipment label with it and the UPS driver won;t take the package without it.

How can I contact directly the Microsoft Customer Service Team to send me a copy of the label?

I've been always re-directed to B2X, but they are useless!

Thanks!