Windows 10: ESET free online scanner problems ?

Hello,

I have ESET online scanner installed and run it once a week or so as a second line of defence. I also have MalwareBytes installed which does automatic updates/scans. Both of these have run perfectly for ages but yesterday ESET started behaving oddly. When I run it the various screens have the usual icons but there’s no writing so I can only run it because I remember where to click! I’ve uninstalled it and re-installed and it’s the same.

Now I also notice that when I close a file in MS Word the hourglass icon appears and stays on screen. However if I move it to the edge of the screen it changes to the usual arrowhead pointer. This never used to happen. Are these two issues connected in any way?

I don’t ‘think’ there are any other problems – the PC appears to run normally. I did run sfc /scannow and it reported that it had found some issues which it had resolved, I ran it a couple of times again and all was well.

Not a major problem but I’d like to know what’s happening and what if anything I can do to resolve it…

:)

 

Clean Uninstall ESET

Try uninstalling your ESET first.

1. Download http://download.eset.com/special/ESETUninstaller.exe
2. Boot to Safe Mode
3. Uninstall ESET using Control Panel
4. Use the ESET Uninstaller Tool
5. Restart normally

After restarting, if you encounter a problem with your network adapter (LAN/Wi-Fi)

1. Open Network and Sharing Center
2. Click on "Change adapter settings" found on the left side
3. Right-click and choose Properties on the adapter you are currently using
4. Uninstall the one with ESET on its name
5. Click OK

How to boot to Safe Mode

1. On your Start Menu, click on Power
2. Hold the Shift key on your keyboard then click on Restart

The black screen with a cursor is actually color gray.
If this happens, just chill out and wait because Windows is still loading.
If you want to speed up your boot up process, try removing the unnecessary startup items and please do schedule a time to defrag your drives.

 

Microtek scanner on Win 10 Pro

Hi Jean,

To get better clarity on the issue, kindly answer the questions below:

• Is the scanner detected under Devices?
• Were you able to see the scanner on the Device Manager?
• Have you installed the latest driver for the scanner?

We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

• On the Start menu, type Troubleshooting and hit enter.
• Choose Hardware and Sound.
• Select Hardware and Devices and run the troubleshooter.

If issue persists, we suggest you contact the manufacturer to get better assistance.

Do let us know if you need further assistance.

 

Problem with installing scanner

Hi Saro,



Thank you for posting on Microsoft Communities.

I understand the inconvenience that you are facing with the issue. We are glad to help you.

Please try the below methods and check:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “troubleshoot scanner” under Devices option.
  
• 
  Follow the On Screen instructions.
  

Method 2:

Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the scanner drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.



Hope this information helps. Do contact us for further queries. We will be happy to assist.



Thank you.