Windows 10: Ethernet not getting conneted after sleep

Hi,In my Windows 10 Pro Laptop, the LAN Ethernet disconnects automatically after sleep and does not getting connected unless restarted.Brand: DellModel: Latitude 3490Tried fixes:1. Installed new LAN driver2. Changed network adapter power saving settings3. BIOS UpdatedKindly provide the solurtion as soon as possible.

:)

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

Getting out of sleep

Hi,

For us to further isolate the issue you are experiencing, kindly respond to the following questions:

• Does your device automatically returns to sleep after a short period of time?
• Have you made any significant changes prior to the issue?

We suggest that you check if the Allow wake timers setting is enabled. To check if it is enabled, follow the steps below:

• Click the Start button, then type power options.
• Click Power Options from the results.
• On the Power Options windows, click Change when the computer sleeps.
• Click Change advanced power settings.
• Expand the Sleep category.
• Expand Allow wake timers.
• Change the desired setting.

We look forward for an update from you.

Regards.

 

Sleep Mode Disconnects Ethernet Internet Connection - An Oldie but a Goodie

Hi,

There's a possibility that your Ethernet connection is not enabled to wake on magic packet. For us to isolate this, let's look into the advanced settings of your network adapter. Follow these steps:

1. Navigate to Device Manager > Network adapters.
2. Right-click on your Ethernet connection and click Properties.
3. Click the Advanced tab.
4. Under Property, scroll down and select Wake on magic packet.
5. Set the value to Enabled.
6. Click OK.

Once done, try to observe if Ethernet connection still disconnects if put to sleep mode.

Looking forward to your reply..

Regards.