Windows 10: Event ID 41, I noticed after getting critical fail

Last night I got a Stop: Critical process failure on a blue screen. When I checked Event Viewer in system there was a critical event ID 41. Can anyone help me figure out how to fix this?

-System

-Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID41
Version8
Level1
Task63
Opcode0
Keywords0x8000400000000002
-TimeCreated
[ SystemTime] 2020-08-31T05:45:31.2934432Z
EventRecordID10152
Correlation
-Execution
[ ProcessID] 4
[ ThreadID] 8
ChannelSystem
ComputerDESKTOP-3G1JLRD
-Security
[ UserID] S-1-5-18
-EventData

BugcheckCode239
BugcheckParameter10xffffde8a3229d300
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint41
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn13
CsEntryScenarioInstanceId0
BugcheckInfoFromEFItrue
CheckpointStatus0
CsEntryScenarioInstanceIdV20
LongPowerButtonPressDetectedfalse

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

BSOD since 23/07, Critical Error Kernel Power- event ID 41

Zbook,

Thankyou very much for your reply. In relation to your first post, I have carried out steps 10-22 (apart from step 15, I will attempt to leave it running with this tonight). The screenshots are attached. I have also uninstalled the programmes detailed above. Unfortunately, as my laptop is a custom built from PCSpecialist, they do not provide BIOS updates anywhere easily accessible. I will phoen them today and see if there are any updates.

Kind Regards
Ash

 

event 41

Hello,

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. Having said that, we highly suggest performing the troubleshooting steps in this article:

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.