Windows 10: Event log kicking out Kernel-General Event ID 16 on a regular basis - Dell says its a...

Hi Really Smart People -I purchased a new dell win11 laptop in March 2023 and it's been crashing, freezing and generally running like doggie poopie. I did a reinstall of Win11 with no improvement and upgraded to Pro - again without results. I've been on with Dell 7 times and they tell me they have run every diagnostic at their disposal try not to laugh - and came to the conclusion it's software - and told me that they have no responsibility to fix it. II've attached links to the minidump files two of them for you to take a look. If you need the error logs let me know.https://1drv.ms/u/s!A

:)

 

Event log kicking out Kernel-General Event ID 16 on a regular basis - Dell says its a microsoft error.

Hi Really Smart People -

I purchased a new dell win11 laptop in March 2023 and it's been crashing, freezing and generally running like doggie poopie. I did a reinstall of Win11 with no improvement and upgraded to Pro - again without results.

I've been on with Dell 7 times and they tell me they have run every diagnostic at their disposal (try not to laugh) - and came to the conclusion it's software - and told me that they have no responsibility to fix it. I

I've attached links to the minidump files (two of them) for you to take a look. If you need the error logs let me know.

071623-13375-01.dmp

080123-12656-01.dmp

Once you've grabbed them please let me know so I can take down.

I await your sage advice and insight.

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Kernel-General Event ID 12 Triggers Event ID 41

Seems you have some drivers incompatible with Windows 11. At least fingerprint driver cannot be installed. I may suppose your PC is not fully compatible with Windows 11. Please ask PC manufacturer for a clarification.

P.S. Kernel-General Event ID 12 is just a registration of system start up time.