Windows 10: Every single time I boot my laptop or wake it from sleep this screen shows. I can only see...

submitted by /u/SoloRules
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:)

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Windows 10 blue screens after waking from sleep.

Steps to that cause this problem:

• Allowing windows to sleep.
• Waking once, logging in.
• Allowing it to sleep once more.
• Wait for some time like 2 hours.
• Try to login again.

After all these steps my laptop Dell Vostro 3546, stops responding on the login screen, no inputs will be taken and then Blue screens by saying Critical_Store_Exception. I have collected some crash dumps and posted it here: CrashDumps.

Blue Screen View says that the BSOD happened because of something went wrong with the ntoskrnl.exe, address ntoskrnl+142760, file version of ntoskrnl.exe is "10.0.10586.306 (th2_release_sec.160422-1850)".

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.