Windows 10: Every time I get on my PC and run a game my computer starts freezing

Every time I want to play a game such as valorant or am on my pc it starts freezing and gives me these errors on reliability history Please help. DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: a1000001Parameter 1: 1Parameter 2: 0Parameter 3: 0Parameter 4: 0OS version: 10_0_22631Service Pack: 0_0Product: 768_1OS Version: 10.0.22631.2.0.0.768.101Locale ID: 1033Extra information about the

:)

 

Can't run game RTK X on Windows 10 64bit

Hi lợilê1,

Having a corrupted game file is one of the possible reasons why a certain game will not work. To help you resolve this concern, I need to collect more information. Kindly verify the following:

• Are you experiencing the same concern with your other games?
• Are you getting any error code or error messages?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.

For additional troubleshooting steps, I suggest that you check the link below and follow the steps provided:

Game freezes or stops responding on a Windows 10 device

Kindly update us with the results, so that we can assist you further.

 

Computer hangs up/freezes when running certain apps

Hello

A few weeks ago my computer started completely freezing. When those freezes occur the computer is totally unresponsive and requires a reboot, however they only happen when running certain programs.

Windows Version number : 1903
When does it happen?

• Playing youtube videos (takes a few minutes to freeze on average)
• Starting certain games (freezes on startup)
• Answering discord calls

And i discover new sources all the time so i doubt this is a complete list.

What did i try so far?

• Updating the drivers (didn't try to update the BIOS yet but reset it to default)
• Sfc / chkdsk
• OCCT (both CPU and GPU test, neither overheated/froze the computer)
• memtest x86 (4 passes 6 hours, no errors)
• Swapping GPU (RX-480)

By this point i was a bit lost so i tried using windows event viewer to no avail.

As a last attempt i tried to install windows on a new harddrive but the computer froze during installation.

I'm completely lost and don't know whether my hardware is failing or if it's some kind of software issue.

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.