Windows 10: Every time I move my mouse, my screen is minimized with an option to add a desktop + New...

Every time I move my mouse, my screen is minimized with an option to add a desktop + New Desktop and shows a scrolling document history. The issue has just started and appears to get worse, minimizing my screen and open documents every time I move my mouse and or move the curser to other areas within the document or webpage I'm working in. Could a windows update be the issue?

:)

 

mouse moving - screens minimizing

Hi John,

The issue you're experiencing with your mouse might be due to an outdated driver or a faulty device. While with the screens minimizing, this might be due to a variety of reasons.

Having said that, please provide the answers to the following for us to be able to learn more about your concern:

• Is your Windows 10 updated?
  
• Are your drivers up-to-date, especially your mice driver? If not, you can follow the steps found on this
  link on how to update your drivers in Windows 10.
  
• When did the issue started? Are there any changes made before the issue started? If yes, what are these changes?
  
• Have you tried using a different mice device? If yes, did you get the same issue?
  
• Does the issue with your screen minimizing occurs with any window or application open? Does it happen randomly? If not, when does it exactly happen?
  

If updating the drivers didn't respond, let's reinstall your mice driver. Here's how:

• Right-click Start, then select Device Manager.
  
• Right-click the driver under Mice and other pointing devices, then select
  Uninstall.
  
• Restart your laptop to automatically reinstall the drivers. Make sure that you update the driver after re-installation.
  

To make sure that you're not experiencing an account specific issue, kindly
create another administrator account and observe if the
issue will still be present.

Let us know what happens after following the above mentioned troubleshooting steps.

Regards.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.