Windows 10: Every time I try to log into Microsoft games, I get an error message "not connected to...

Every time I try to log into Microsoft games, I get an error message "not connected to internet" but I am connected. How can I fix this problem

:)

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Dual error message not fixed

i only get one message. i enabled log to file, created folder for it, then to test the error message, i deleted the folder, to prompt the error message, of which i got one. Ver 1.20.0

 

redownloading a redeemed game

Hi Superandrew,

I do appreciate your efforts and time.

• What is the complete error message that you receive when you try to log in?
• Are you logged into the system using a Microsoft account or a local account?

I suggest you to try the steps provided in the link below and check if it helps.

Troubleshoot gameplay issues on Windows 10:

Xbox Support

If the issue persists, you need to check with Xbox support.

In future, if you have any issues related to Windows, do get back to us. We will be happy to assist you.

Thank you.