Windows 10: Everything is frozen after monitor wakes up from sleep mode until I click the mouse

Hello all, recently I'm experiencing this problem in my Windows 10: When I wake up my PC from monitor screen which is set for 3 minutes, everything is frozen - I type, it doesn't type, I move my mouse, nothing moves and only thing that helps is a mouse click. It goes back to normal and shows that what I was typing actually got typed. So basically it seems like computer screen freezes after monitor sleep wake up. At first it was my fault because of some recent installs or something, but today my wife told me that she also has this exact problem and the only common our computers have are Windows updates which we always keep them latest ones. Is anyone else having the same problem? My build is this:

Windows 10 Pro Version 20H2, installed on ‎2020-‎06-‎12 -- OS build 19042.782 -- Windows Feature Experience Pack 120.2212.551.0

:)

 

Frozen Mouse After Wake From Sleep

Hi All,

Just an update on my frozen mouse upon wake from sleep issue. I carried out each of the steps below and tested after each one:

1. ensured that my motherboard chipset and BIOS are up to date
2. for each USB Root Hub I ensured that 'Allow the computer to turn off this device to save power' was unchecked
3. for each USB device (mouse and wireless Xbox One adapter) I ensured that the computer would not power off these devices
4. for the Balanced Power mode I disabled the USB Adaptive Suspend mode

Even after all of the steps above, my frozen mouse issue would not go away. My last resort was to try the original USB mouse that shipped with the computer. Immediately after connecting this mouse the issue no longer remained, the computer would wake from sleep and the mouse would work fine.

Based on this information, my belief is that I have a faulty mouse. Is there anything else I'm missing to troubleshoot?

Thank you.

 

Frozen Mouse After Wake From Sleep

Hi All,

I just recently received my new Alienware Aurora R5 desktop computer and I'm having issues with my SteelSeries Sensei wired mouse freezing after waking the computer from sleep. This includes the CPI high/low button not responding after waking from sleep even though all LEDs on the mouse are on.

The only way to resolve the freezing issue is to either unplug the mouse and plug it back in or restart the computer. However, once back in sleep mode (either via the balanced power profile or using the sleep option) the mouse will freeze again on the Windows login page.

The issue seems to have started when I installed my wireless Xbox One adapter for Windows. Prior to the adapter being plugged in, the mouse LEDs would remain lit when putting the computer into sleep mode. After I installed the adapter the mouse LEDs are no longer lit when in sleep mode. When using the mouse to wake the computer, there are times when the mouse LEDs are flashing and times when the LEDs are normal; in both cases however, the mouse is frozen.

My mouse and Xbox One adapter are plugged into my USB 2.0 ports, I have tried different USB ports including USB 3.0 ports and front USB ports but the issue remains. I have also reviewed all of my power profile settings including the USB adaptive suspend mode and HID wake settings but to no avail.

I had the exact same issue with my Xbox One wireless adapter and Sensei mouse on an Alienware X51 Windows 10 PC. No matter what I do, I'm unable to solve this issue, any input would be greatly appreciated as this is frustrating.

 

PC waking up automatically from sleep mode

Thanks Prakhar for your reply.

As indicated in my post, it is the monitor, not the PC that I am having trouble keeping it in sleep mode.

I have set the monitor to sleep at one minute. When it does, it wakes immediately. Something is waking it up.

Your suggestion to untick the mouse & keyboard "Allow this device to wake the computer" did not work, however if I remove the mouse/keyboard dongle, the monitor stays asleep. I have changed batteries, removed batteries from mouse/keyboard,
so they do not work but still the monitor wakes right-away.

Since the transceiver is in a USB 3.0 port, could this be a related problem?

Regards

Les