Windows 10: everytime i try to sign in i always get the same message "something went wrong" "please...

what can i do and how can i chat WITH A HUMAN to fix this?

:)

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

I can't sign in windows store and I can't use acount microsoft to sign in windows

Hi,

Apologies for the late reply. Are you still facing the issue?

If yes, Please follow below suggestions:

What happens when you try to sign to Windows Store?

Please give us the complete error message if any.

For Windows store issue you may refer the following suggestion:

I would suggest you to refer to the following steps:

• 
  Press Windows +R Keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  

Now, try to open store and see if that helps.

 

Issue with signing in to the User Account, error message "wrong password".

Hi Brian,

Thank you for contacting Microsoft Community. I understand that you have an issue with signing in to the User Account. I will surely help you to fix this issue.

To understand the issue better, let me know if you are facing issue while signing in to Microsoft Account?

This issue could have occurred due to incorrect Microsoft Account Settings.

If you are facing issue while signing in to Microsoft Account, try the steps listed here:

Method 1:

I suggest you to sign in to your Microsoft Account directly using web and check if you face any issues.

How do I sign in to my Microsoft account?

How to sign in to a Microsoft account - Microsoft Support

Method 2:

If the issue persists, I suggest you to refer the article and reset the Microsoft Account password. Check if it helps.

I can't sign in to my Microsoft account - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.