Windows 10: Everytime I update my graphics driver, I go to open a game and it blue screens then...

Device name LAPTOP-A2KVUNURProcessor IntelR CoreTM i7-10750H CPU @ 2.60GHz 2.59 GHzInstalled RAM 16.0 GB 15.8 GB usableDevice ID 9965F091-1A79-4C7E-80B7-BA8D77BF50F9Product ID 00325-81873-61499-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this display I have tried safe mode, updating the graphics drivers manually, and just restarting it, but nothing works. this problem has been consistent since I got the computer repaired in June 2024, where it had been broken since around september- october 2021

:)

 

Black Screen when opening games

Hi Brendon,

We understand the issue you are facing and will assist you.

I suggest you to update the Graphic card driver by following the steps provided below and check.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

If the issue still persists, then suggest you to check with the game developers if they have released any updates for the game and install the same and check.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Blue Screen only on a single game.

My laptop always encounter "KMODE_EXCEPTION_NOT_HANDLED" "What failed: llhkp.sys" type of Blue Screen everytime I'm playing farlight84 and thats just 3 mins in to the game. Laptop works well on other games.

I also tried updating the graphics driver and BIOS. Also tried testing my ram, no problems found. But still encounter this Blue Screen.

I can't find any info on llhkp.sys

Thanks in advance

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.