Windows 10: Everytime my Bluetooth earphone, second monitor or anything audio related connects, this...

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:)

 

audio not received by earphones

thank you, here are the answers:

• Have you made any recent changes on the devices?

No

• Have you tried other earphones on your Windows?

No, i just bought it yesterday.

• Have you tried the earphones on another PC or laptop?

no, but it works in my smartphone

• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?

wired.

• When the earphones are connected, are you still getting audio from the speakers?

yes, nothing goes through the earphones though.

 

audio not received by earphones

Hi,



This issue could be due to device drivers that needs to be updated. To provide you with appropriate troubleshooting, please provide the following information:

• Have you made any recent changes on the devices?
• Have you tried other earphones on your Windows?
• Have you tried the earphones on another PC or laptop?
• How is the earphones connecting to the machine? Is it via wired connection or through Bluetooth?
• When the earphones are connected, are you still getting audio from the speakers?

Regards.

 

Bluetooth audio connection issues

We appreciate the update, Rejin. To continue troubleshooting this issue, let's try pairing your earphones again. Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. Here's how:

• Enter pairing mode on your earphones by pressing the power button for 7 seconds. Make sure that the indicator flashes blue and red alternately after you release the button, and you hear a voice saying
  Bluetooth Pairing.
• Right-click the Bluetooth icon on the system tray, and select Add New Connection.
• If a passkey is required, enter 0000.
• If the pairing is successful, you should hear a voice saying Bluetooth connected.

If the issue persists, we suggest that you download any pending updates that need to be installed on the computer through

Windows Update and check if it helps resolve the issue.

You might also be experiencing this issue due to a hardware problem. To troubleshoot hardware-related issues, we highly recommend that you reach out to your earphone manufacturer or visit their support page for further assistance.

Keep us updated on the status of the issue, and we will be glad to assist you further.