Windows 10: Exodus ANC Headphones will not connect to laptop via Bluetooth.

Hello,


I recently bought a pair of House of Marley Exodus ANC headphones and while I like them a lot they will not connect to my computer. I can connect every other bluetooth device I own to this laptop and the headphones will pair with any phone I test it with but just won't do my laptop.


The headphones actually do show up when I click on "add a device" but every time I try to connect it just kinda times out and tells me to try again. I have tried all of the following:


- Restart computer

- Restart Bluetooth

- Reinstall drivers and check for updates

- Esnure pairing mode is on with headphones

- Set Bluetooth devices to automatic


Anyone have any ideas? I really want to fix this but everything online has failed and the devices should be compatible : thank you for your help in advance!

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Connecting Bluetooth wireless headphones to an HP laptop

Hi Milicent,

One of the reasons why you cannot connect the Bluetooth wireless headphones to your computer is due to an outdated driver. We would like to know more details about your concern, kindly answer the questions below:

• Just to verify, by saying that you can't see the option in Settings, are you saying that the device can't be recognized by your computer?
• Have you tried connecting the Bluetooth headset to a different computers?
• Have you tried connecting your computer to a different Bluetooth device?

Furthermore, we suggest that you update the drivers for your Bluetooth and headphone by following the steps provided in this

article.

We're looking forward to your response.