Windows 10: Experiencing audio lag in VoIP & video calls on Win 10

Hi people,Whenever I use zoom, WhatsApp or any internet call that includes audio, there is a considerable lag in the audio and that goes up to 5 seconds. So when I am listening to someone speak/any other kind of sound who are on the call, I cannot hear them at all for some time and then I have to ask them to repeat what they said. At other times the lagged part is played though but then it is not in real time. I refreshed my PC and the issue still did not go away, tried different internet networks but this is not a WiFi issue. Please suggest what I can do about this. TIA!

:)

 

Video and audio lagging on Windows 10

I have tried every step that you suggested with no good results. I have a TOSHIBA SATELLITE L675D-S7049..

The exact problem is the video and the sound lags and makes a buzzing sound . it does it on all videos and sound. even on iTUNES

 

Video and audio lagging on Windows 10

Hello Dennis,

Thank you for keeping us posted.

I apologize for the late reply and appreciate all your efforts in trying to fix this issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

• 
  Which media are you using to play audio or video files?
  
• 
  Are you playing online videos and audio?
  

I would suggest you to try the steps provided in the article given below and check if that helps.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Video and audio lagging on Windows 10

Hi Dennis,

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better, please provide us more information.

• 
  What is the make and model of the computer?
  
• What is the exact issue are you facing?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

For the issue with sound. I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below method.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  

If the issue still persist, try the below method:

Method 2.

Step 1.

I suggest you to uninstall the sound driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Audio input and outputs to expand, right click on the device and click on
  uninstall.
  
• Once you are done uninstalling the restart the computer. If should automatically installed the driver.

If the still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Audio input and outputs and right click on it and
  update the software.

For the issue with display try the below method.

Method 4.

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 5.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.