Windows 10: Experiencing multiple blue screens since some weeks. I don't know what to do anymore.

Hello, As written in the title, I've been experiencing multiple blue screens coming from multiple sources and I have no idea where do these come from. I got errors such assystem_thread_exception_not_handled, SYSTEM_SERVICE_EXCEPTION, KERNEL SECURITY CHECK FAILURE... Sometimes, .sys files are mentioned such as ntfs.sys, mouhid.sys, amdkmdag.sys... I did many things to try to resolve the issue such as sfc scan, reinstalling windows, updating and installing old versions of my drivers, deleting some external files such as razer related drivers, resetting the UEFI settings... Nothing seems to reall

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Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Surface Laptop has been experiencing Blue Screens

Hi Team,

We have a company Surface Laptop that has experienced Blue Screen twice in 3 weeks. Then after a few weeks (about 2 or 3 weeks) it experienced the blue screen issue again.

What happens during these times is after it goes to Blue Screen, it will get stuck in the BIOS (UEFI) screen and will loop in there. I had to turn it off and on a couple of times before it loads to the Windows login screen.

We have made some browsing on troubleshooting steps about this from Microsoft Community but we're still not able to find any solutions. We have already ran the Surface
Diagnostic Toolkit but of course the tool kit didn't see anything wrong with the Surface Laptop.

We wanted to fix this issue as the user is travelling a lot (most of the time, not in the office). Please let us know what to do with this.

Thank you.

 

Blue Error screen not going away

Hello,

For us to provide an accurate resolution for the issue that you are experiencing, kindly elaborate the issue by answering the questions listed below:

• Did you receive a stop code when you experienced the blue screen error?
• Were there any changes on your computer like updates or software installed on your computer before this happened?

For initial troubleshooting, we suggest that you visit this
article. From there, you'll see troubleshooting steps to resolve BSOD issues.

We'll be waiting for your reply.