Windows 10: explorer.exe crash loop caused by ntdll.dll

ashtreylil · Dec 12, 2014

i did a factory reset to windows 8.1 but cant find any drivers for my toshiba a665-s6070 on the toshiba site. so the system is basically half functional.

usasma · Dec 12, 2014

Post a copy of the MSINFO32 and Systeminfo reports and we'll see about fixing the drivers individually.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
Click to expand...

For now, use this link: Satellite A665-S6070 Support | Toshiba
Click on the "Drivers and Updates" link that's just to the right of "Support Highlights"
Then scroll down the left side of the page and select Win8.1 and install that driver
Then select Windows 8 and install the drivers from there.

ashtreylil · Dec 13, 2014

Post a copy of the MSINFO32 and Systeminfo reports and we'll see about fixing the drivers individually.
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
Click to expand...

For now, use this link: Satellite A665-S6070 Support | Toshiba
Click on the "Drivers and Updates" link that's just to the right of "Support Highlights"
Then scroll down the left side of the page and select Win8.1 and install that driver
Then select Windows 8 and install the drivers from there. aparently that had a hiccup in their site because i couldnt reach that section before.

usasma · Dec 13, 2014

MSINFO32 doesn't report any problems with any of your devices (the Components...Problem Devices section of the report)

ashtreylil · Dec 13, 2014

MSINFO32 doesn't report any problems with any of your devices (the Components...Problem Devices section of the report)
Click to expand...

i noticed after i posted the report that windows update installed the drivers for me. as of now the system is stable and i have no issues anymore so thread solved ^u^

usasma · Dec 14, 2014

Glad to hear it.
Thanks for letting us know!

alijcam · Feb 2, 2015

Hi All
I have a Dell 9150 (yes, it's pretty old!) on which I have been running all of the various W10-64 releases.
Up to 9926 I have not had major issues, other than Office 2010 outlook and Word throwing CRT errors on launch.
9926 installed well, but after updates for Office 2010 and W10 OS I now get the explorer restart loop, every second or so.
Eventually, after 20 - 40 restarts, the cycle stops, but with taskbar icons and start menu tiles and icons missing.
Restarting explorer in the task/service list restarts the looping process.
Can anyone suggest the best things/way to look for to debug - or at least identify - the issue?
Thanks

usasma · Apr 5, 2018

alijcam - please start your own topic.
Please include this report with it:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
Click to expand...

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