Windows 10: Explorer.exe crash loop - ntdll.dll file implicated

Discus and support Explorer.exe crash loop - ntdll.dll file implicated in Windows 10 Installation and Upgrade to solve the problem; Hi there, This question pertains to a Dell Inspiron 15 N5040 Laptop that I have attempted to upgrade to Windows 10. Unfortunately on both occasions... Discussion in 'Windows 10 Installation and Upgrade' started by Sadmore92, Sep 26, 2015.

  1. Sadmore92 Win User

    Explorer.exe crash loop - ntdll.dll file implicated


    Hi there,
    This question pertains to a Dell Inspiron 15 N5040 Laptop that I have attempted to upgrade to Windows 10. Unfortunately on both occasions after installing Windows 10 after logon the explorer.exe program begins a crash loop, rendering the laptop about as useful as a brick.
    The error log is below, I cannot offer it as a .zip file as the computer is not active long enough to do that.

    Description
    Faulting Application Path: C:\Windows\explorer.exe


    Problem signature
    Problem Event Name: BEX64
    Application Name: explorer.exe
    Application Version: 10.0.10240.16431
    Application Timestamp: 55c9bd76
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.10240.16430
    Fault Module Timestamp: 55c59f92
    Exception Offset: 00000000000963e0
    Exception Code: c0000409
    Exception Data: 000000000000000a
    OS Version: 10.0.10240.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: bda4
    Additional Information 2: bda4d542593c38c82b4aa66887e72cd6
    Additional Information 3: bda4
    Additional Information 4: bda4d542593c38c82b4aa66887e72cd6


    Extra information about the problem
    Bucket ID: 1017074eae951ccb5900c5132e9ab040 (116003624529)


    Any help would be appreciated. Thank you

    :)
     
    Sadmore92, Sep 26, 2015
    #1

  2. LOW GAME PERFORMANCE

    I still need help with the Explorer.EXE crashing and restarting isssue, due to the Shell constantly crashing becuase of the faulty module ntdll.dll
     
    Triple-AAY, Sep 26, 2015
    #2
  3. Des_IT Win User
    Explorer Crash with Faulting module name: ntdll.dll, Exception code: 0xc0000374

    Did any one encounter this issue after recent windows 10 update?

    I open the word document and immediately the file explorer crash.

    Faulting application name: explorer.exe, version: 10.0.14393.206, time stamp: 0x57dacb32

    Faulting module name: ntdll.dll, version: 10.0.14393.206, time stamp: 0x57dac931

    Exception code: 0xc0000374

    Fault offset: 0x00000000000f73f3

    Faulting process id: 0x11d4

    Faulting application start time: 0x01d229dc21fbd6c7

    Faulting application path: C:\Windows\explorer.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 120d20fc-dbfc-41be-b621-64bc6e526948

    Faulting package full name:
     
    Des_IT, Sep 26, 2015
    #3
  4. donetao Win User

    Explorer.exe crash loop - ntdll.dll file implicated

    donetao, Sep 26, 2015
    #4
  5. Sadmore92 Win User
    Unfortunately I have tried everything I can see listed as a solution in the BSOD related thread with no fix. I had already gone over that thread as part of my attempts to solve this issue.
    Should I move this thread to the BSOD forum?
     
    Sadmore92, Sep 26, 2015
    #5
  6. donetao Win User
    Hi! If your thread needs to be moved, a staff member will move it. This is what I find researching your error!
    Maybe other members here have a better solution?? There is a lot going on in this link, but you might give it a look!
    http://pcsupport.about.com/od/fixthe...a/ntdlldll.htm
     
    donetao, Apr 4, 2018
    #6
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Explorer.exe crash loop - ntdll.dll file implicated

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