Windows 10: Extending / disabling quick assist timer?

For reasons, I need to be connected to a computer for 8 hours using quick assist. it used to work fine but now it pops up every so often with a 15 second timer that I need to confirm otherwise it shuts down the connection.

any way to extend or disable this timer?

submitted by /u/Killerhurtz
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:)

 

Quick Assist support - timer for give asisstance set at 0

Thats the screen..timer is at 0:00:00, and code field is empty

 

Quick Assist support - timer for give asisstance set at 0

Is this the screen you are talking about?





Try repairing Quick Assist.

1. Press Windows key + i to open Settings.
2. On Settings, choose Apps & features.
3. On the left pane, choose Programs and Features.
4. Then, look for Quick Assist and click on it.
5. Choose Advanced options, then Repair.

You could try uninstalling and reinstalling Quick Assist again, see if that helps.

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.