Windows 10: External backup drive not recognised in window rescue environment

Discus and support External backup drive not recognised in window rescue environment in Windows 10 Drivers and Hardware to solve the problem; I'm hoping someone can help. I am using macrium reflect (the free version). They do not allow free version users in their support forum. I use Win 10... Discussion in 'Windows 10 Drivers and Hardware' started by jimminy, Jul 25, 2020.

  1. JIMMINY
    jimminy Win User

    External backup drive not recognised in window rescue environment


    I'm hoping someone can help. I am using macrium reflect (the free version). They do not allow free version users in their support forum.

    I use Win 10 pro 2004.
    Here's the weird problem:

    I have 3 external drives (in enclosures with jmicron chipsets), which work perfectly in all situations.
    But I also have this new USB/SATA adapter which is a problem. The adapter works fine in a normally booted windows session. BUT, If I boot the macrium rescue flash drive (it's winRE I believe), it does not see this adapter (used with any HDD or SSD attached). It DOES see it if plugged into USB 2 ports, but not USB 3 ports.

    This adapter is a "Qicent" brand. It physically appears similar to Orico 20UTS

    HWINFO shows this:
    Device Manufacturer: Norelsys
    Product Name: NS106X

    Again, it works perfectly in windows normally booted, but not with the macrium Winre rescue environment.

    I would really appreciate anyone's help with this.

    :)
     
    jimminy, Jul 25, 2020
    #1
  2. SCOPIO
    scopio Win User

    External hard drive not recognised


    Worked out what the problem was with my external drive notbeing recognised. I looked under Device Manager > USB Controllers and there itwas listed with an exclamation mark with the error saying that "the driverfor this device is in memory" or words to that effect. I right clicked thecorresponding Mass Storage device and uninstalled it and then unplugged theexternal drive. I rebooted my desktop and plugged the external drive in againand it reinstalled its driver again and I am now able to use the external driveagain. External backup drive not recognised in window rescue environment :)
     
    scopio, Jul 25, 2020
    #2
  3. TWYNOG
    twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Jul 25, 2020
    #3
  4. MUSSELS
    Mussels Win User

    External backup drive not recognised in window rescue environment

    HELP!!! External Drive issues!!

    you're in luck, the guy with way too much external storage is here to the rescue!


    step 1: try with a different USB cable

    step 2: take the drive out of the enclosure and connect it internally to your PC

    quite likely the cable or enclosure has died. if you're re-initialising the disk you might actually be erasing it... so dont do that.
     
    Mussels, Jul 25, 2020
    #4
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External backup drive not recognised in window rescue environment

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