Windows 10: external camera not detected by computer. Works with Zoom, but not with camera app on my...

I have an external camera attached by USB. Zoom detects the external camera, however, the camera app on my computer does not recognize the external camera. How do I fix this?

:)

 

Zoom and camera

Hi Ezra. I'm I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for webcam not working in Zoom in Windows 11:

https://www.lifewire.com/how-to-fix-zoom-camera...

Is Your Webcam Not Working on Zoom? Here's What to Do

https://thegeekpage.com/fix-zoom-camera-is-not-...

https://www.howtoedge.com/zoom-camera-is-not-wo...

https://www.thewindowsclub.com/camera-not-worki...





Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Camera Works with Zoom Not With Camera App or Bluejeans App

Suddenly the camera (Logitech C930E) no longer works with the Camera App or with Bluejeans. It works with Zoom. I have tried every "solution" offered by every web site addressing the question. None work. I have rebooted and tried the Camera App before using any other app. No go. Driver for the camera is the latest, both per Windows 10 driver update attempt and per the Logitech people. The camera works with Zoom, so it's not a question of bad cable, bad USB port, etc. The microphone in the webcam works with everything, the video doesn't work with Zoom. It's not a Zoom issue, because it worked with Zoom, Bluejeans, and the Camera App until the other day. No updates were done between the last time all worked and the sudden refusal of the Camera App and Bluejeans to work. Error code is 0xA00F4288 <all cameras are reserved> What is reserving the camera? How to find that? I don't see anything in ProcessExplorer indicating that any program is using the camera.

 

Unable to Uninstall Zoom / Camera Not Working

I have a few issues but the main one which I would assume would be easy to solve is uninstalling Zoom.

I have tried uninstalling from the Settings, Control Panel and I have downloaded CleanZoom.

When I try and uninstall a window appears which says Initializing but the bar doesn't move and then after about 3 seconds, it closes and Zoom is still installed. Using CleanZoom the same happens but it says Uninstalling instead of Initializing. I'm using Windows 10.

I'm trying to uninstall Zoom because I think it might be the reason my Camera isn't working in the Camera app and WhatsApp desktop. The camera works fine in Zoom, Skype, and online on Google Meet. In my Privacy Settings, I have given permission for WhatsApp and Camera to access the camera, and I have unintalled them both multiple times. The only difference between WhatsApp/Camera and Zoom/Skype is that the first two are listed as Microsoft Store apps, and the second are listed as Desktop Apps. I don't remember ever being able to use my camera on WhatsApp (it has always said 'camera is being used by another application' or something along those lines), but I have been able to use it in the Camera app previously.

I have checked that the camera drivers are updated and it says under Status that the device is working properly.

A solution to either or both of these problems would be greatly appreciated. Thank you in advance.

Edit: I have also installed Zoom again on top of my existing Zoom (which was suggested in another Thread / on the Zoom website) and that has not worked either.