Windows 10: External Device error

Good Day,


After the latest Windows 10 update on my home pc as well as work laptop, when i connect my external hard drive first it showed "file directory invalid", now it gives me Access Denied error message. The external drive works fine on any other older windows device. Device driver is up to date.

When i google how to fix this i only get options of downloading and purchasing programs like easeus (not interested in this).


Please advise

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Error: No work available to process

Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

At least those steps will rule out problems from the WCG end.

 

WD Elements external drive

Hi Edward,

To assist you further, I would like to ask some questions:

• Do you get any error message?
• How are you connecting your External Drive to your computer?

I suggest you to run the Hardware and Devices troubleshooter by following the steps provided below:

• Type “Troubleshooting” in search box and press Enter.
• Click on “View all” on the top left pane.
• Click on "Hardware and Devices" from the list and follow the prompts for troubleshooting.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.