Windows 10: External Disk Drive Recovery -- HELP!

Hello -- a new external disk drive Maxone SlimSeries was used to save some really important information from a SP6. However, when I try to plug the external drive into mynew Surface Laptop 3, it is not recognized. I am no longer in possession of the SP6. I have tried 1 adding a USB charger for additional power, 2 different cables and 3 tried plugging into several non Surface devices but the external drive still will NOT be recognized. I can only assume the drive inexplicably is corrupted. It was mentioned in a another thread that I would need to find aThird Party Utility to try and recover the files on the corrupt drive. I need recommendations for such a utility ASAP Anyone?

:)

 

Help with external hard drive

Hi Debbra,

Welcome to Microsoft Community.

I appreciate your interest in windows 10 and also for trying the troubleshooting steps to fix the issue. I understand the inconvenience you faced. I will certainly help you with this.

I would suggest you to plug in hard drive then check in disk management you can see the drive or not.

Follow the steps to check Drive in Disk Management.

• 
  Go to the Control Panel then click on the
  Administrative Tools. .
  
• 
  Under the Administrative Tool Click on Computer Management.
  
• 
  Click on Disk Management and check the External Hard Drive.
  

Also check in BIOS whether External Hard Drive is listed or not.

For help with the BIOS settings, refer to the computer manual or contact the manufacturer.

If it doesn’t work then, I would suggest you to update BIOS for updating BIOS contact Lenovo Support.

Follow the link:

http://support.lenovo.com/in/hi/

Disclaimer :

Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings
can be solved. Modifications of the settings are at your own risk.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks.

 

HELP!!! External Drive issues!!

you're in luck, the guy with way too much external storage is here to the rescue!


step 1: try with a different USB cable

step 2: take the drive out of the enclosure and connect it internally to your PC

quite likely the cable or enclosure has died. if you're re-initialising the disk you might actually be erasing it... so dont do that.

 

External disk drive not showing up

Check if the drive is assigned a drive letter.

Press Windows key + X

Click Disk Management

If you see your drive listed there, but no drive letter, right click it

Click Change Drive Letter and Paths

Click Add

Click Assign the following drive letter

Click in the Drive letter list box

Choose a drive letter - try choosing letters near the end of the alphabet

Click OK

Click OK again

If that does not work...

Press Windows key + X

Click Device Manager

Expand Disk drives

Right click the external drive

Click uninstall

Exit Device Manager, restart then check if its detected.

or

Step 1. Press Windows key + R to open the Run dialog

Step 2. Type regedit and press Enter

Step 3. Navigate to the following path:

HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

Step 4. If the USB key does not exist into the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created

Step 5. Keep the USB key selected and right-click on the blank space at the right pane

Step 6. Select New > DWORD value from the context menu

Step 7.Rename this newly created DWORD value as DisableSelectiveSuspend

Step 8. Right-click on DisableSelectiveSuspend and select Modify

Step 9. Put 1 in Value data field and then click OK

Step 10. Reboot your PC