Windows 10: External Drive Disconnects Constantly and Turns Off Other Devices

Hello,Every external drive I plug into my laptop keeps disconnecting over and over again. When this happens, all of my USB devices will shut off, my keyboard will stop working, the computer will lag tremendously, and the device disconnect sound will play constantly. This only happens with external drives, everything else works as expected. I have tried multiple types of external drives by multiple manufacturers and all have the same issue.When I first bought this laptop around October, my first external drive was working fine for the first day. But when I tried to restart the computer with it

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External hard drive disconnecting

Hi,

I realize the inconvenience caused to you regarding the external hard drive as it is disconnecting. I will certainly assist you.

Please answer the below questions to assist you better.

• What is the make and model of the external hard drive?
• Are you getting any error messages in the device manager?

Follow the below methods and check if it helps.

Connect the external hard drive and perform the following methods.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Method 2: Check if you can see the device in Device Manager

• Press Windows key + X.
• Click on Device manager.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if the devices show up in Device Manager in the device list.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Win 10 disconnects external drives at random

After reading the article carefully, I started with the simple steps first.

1. Disabling MS One Drive was not necessary because I disable it right away when the machine was out of the box.

2. Turning off Fast Startup did not help. The drive was recognized upon Restart but then lost in about an hour.

Following other suggestions in the article was not successful.

For example, their step 3 reads: “Wait for the list of installed apps to appear. When the list appears, locate Seagate software and click the Uninstall button.”

However, there are no apps on my computer that are named Seagate whatever.

Likewise, I could not reinstall Paragon drivers because I could not find them on my computer in the first place.

I left a comment on the web page but have no idea if anybody will read it.

Studying Seagate website, found this page: Will my Seagate drive work with Windows 10? | Seagate Support US
according to which, my drive should work.

My N: drive is from the “Backup Plus Family”. It points to an “HFS driver 9.1 or higher”.
Dell’s Device manager lists MS Diver version 10.0.17763.1, dated 6/21/2006 as the most current driver for this drive.

Should I download the HFS driver, and then go to “Update Driver” > Locate and install driver s/w manually ?

If yes, where (which folder) should the HFS driver be placed properly for Windows to see it?

Thank you!