Windows 10: External Drive impacting computer

Running Windows 10, and when I connect a Western Digital external drive My Passport 5TB it severely impacts the performance of my computer. The keyboard locks up, and the mouse performance is severely impacted..... Solution?

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

external hard drives impacting startup performance


My PC performance with Windows 10 is very good except when it isn't

One of the things that is perplexing me is that my external hard drives seem to be impacting my startup performance. Following start up Task Manager performance tab shows one of my external drives (G) working at nearly 100% and the noisy disk drive suggests that it is working hard. The disk transfer rate also indicates movement between the PC and the drive. This is despite Drive G being used only as a storage/backup device with no automated actions configured. Yesterday Drive G became very hot as a result.

If I disconnect Drive G, my second external hard drive Drive F takes its place and task manager shows the same activity as previously shown on G. If both drives are connected F shows no activity.

Can anybody explain what is going on. All feedback will be very greatly appreciated