Windows 10: External drive is not recognized by Windows 10 PC

I see my Seagate External 1000GB drive in the Device Manager but it is not showing up in File Explorer. It is actually running and I can hear noise. I tried to use another cable and a port but it is still not recognized. Thank you

:)

 

External drive beeping not recognized

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to connect the 3TB external drive to your Dell PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What is the model number of the Dell PC?
• What is the model number of the Toshiba hard drive?
• When you say beeps, are you getting continues beep or specific number of beeps?
• Does the external drive detects on a different PC?
• Did you try any other USB flash drive/external drive on this PC?
• Does the external drive shows up in disk management? (Press
  Windows logo + X keys on the keyboard and select
  Disk management option)

Meanwhile, we would suggest you to perform the methods as referred in the below article (Do not try method 2: Install hotfix)
and let us know the outcome of the methods.



Error: “USB Device
not recognized” when you try to access a USB external hard drive



We await your response,



Aditya Roy

Microsoft Community – Moderator

 

external hard drive not recognized


Hello zbook
#1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
#2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
#3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
#4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
#5) Sorry but I have no way of getting a photo of BIOS










I look forward to reading your comments

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.