Windows 10: external drive not showing

updated my driver but still missing. i rebooted many times already. help

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

My External Toshiba DVD Drive doesn't show up

Hi Charsmann,



The above issue might occur if a drive letter is not allotted to the external drive.



Please reply, did you try removing and re-plugging the driver to the PC?



Since the drive shows in Device manager, I suggest you to remove the external drive and re-plug to check if the issue is resolved.



If the issue persists, check if you are able to open the drive via
Disk management by following the steps below:

• Connect the external drive to the PC, press Windows logo + X keys on the keyboard and select
  Disk management option from the context menu. Check if the drive is visible in the window.
• If visible, right click on the external drive and select Open. Check if you are able to open the drive in
  File Explorer.
• Close the Disk management window, open File Explorer (Windows logo + E keys on the keyboard) and check if the changes are effective.

Write to us with the status of the external drive not showing in File Explorer on the PC for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.