Windows 10: External drive or flash driver not recognized

So I want to reinstall windows due to more problems that I have and now I can't even connect a flash drive to save 30gb of my files safely before erasing everything because I also want to erase all the data on it.

So I connect the flash driver to a usb portno whatter which one and it appear like Windows has recognized my flash drive but the sound on the pc is disabled for like 5 seconds and the eject usb icon from tray disappears as soon as the sound icon works again5 seconds and my device is not recognized.

It doesn't even appear in "This pc" for a sec, I tried updating the driver and lots of stuff but didn't work, what else can I do?

Important mention, everytime I connect it, it appears in device manager like this with an error pop-up



at other devices.

I hope that you can help me out.

:)

 

Loss of External drives

Hi,

For better assistance, kindly verify the queries below:

• What is the make and model of the external drives?
• Have you checked if both drivers are recognized on the BIOS settings?
• Are you connecting the external hard drives via USB?
• What are the troubleshooting steps have you done so far for this issue?

Looking forward to your response.

Regards.

 

external hard drive not recognized


Hello zbook
#1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
#2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
#3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
#4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
#5) Sorry but I have no way of getting a photo of BIOS










I look forward to reading your comments

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.